IPCCX 4.0

Similar Questions

• Custom reports IPCCX

  Dear professionals,

  I am new to creating custom reports. To my knowledge, the only way to do it is to use Crystal Reports and query the database db_cra. This database provides the most granular information available? I know that there is a document database IPCCX schema, however, is there a document that describes the existing stored procedures?

  Thank you very much.

  -Michael

  Hello

  See the following URL for the custom reports for IPCC Express crearing.

  http://www.Cisco.com/application/PDF/en/us/partner/products/ps1846/C1067/ccmigration_09186a00801b08c3.PDF

  Concerning

  Srikanth

• Agent logged in check with IPCCX 3.5.3

  I've created a script from various other sources that we use in our support center to the calls of the queue.

  We doing a day of week and time of the recording of the day to ensure that the service desk is open. What I want to do is to check to see if there are agents connected to take calls and if not send users to your voicemail. I joined my current script. I can't get the agent logged in check works. Someone has any suggestions how to make this assuming that it is possible with IPCCX?

  Thank you very much

  Concerning

  David

  Strange. It seems that the number of agents connected is not reported correctly. After the stage of statistical statement for connected agents, try adding a guest generated (and later reading quick step) to talk about the number of agents connected to see what value is actually read. It's as if she follows the false branch of the stage of 'if '.

  You could use Debug-> reactive Script of the CRA editor - enter the name of the script (not case sensitive) and trigger the application, then you should be able to scroll the script observing the variables being filled with the values in real time.

  In fact, I wonder if the script is case-sensitive for the name CSQ - try "ITTHelpdesk" in the variable setting application instead of 'itthelpdesk '.

• CCM & IPCCX routing redundancy

  Type of emergency centar, I create

  for technical support and it was essential to be available "25 hours of the day" mission I CCM 4.1.3 cluster with a 4.0.1 IPCCX

  I configured routing CSQ, but want to have backup option routing in the event of failure IPCCX, is it possible to integrate (have some sort of to the front) CSQ with fighter pilot, list and group attacking backup, or staff busy no answer

  Or is it better to have a hunt as first option routing

  What can I do to have these options type of redundant

  Thank you!!

  Vlad

  You're on target, if you only on IPCCX server, you can create a list/Fighter/fighter pilot group online that lists the extensions, and under the CTI Route Point pointing to the Application IPCCX in the cover/Destination towards the front of the non-response and the default enter the DN fighter pilot. Make sure that the CSS of the ITC RP has access to the Partition of fighter pilot, if not then assign correct CSS under the calling search space is filed next to the call before extensions.

  The rate of all messages to the usefult!

  Chris

• Blocking incoming calls in IPCCX!

  How can I block certain calls, callers, IDs

  in IPCCX, after I collect the visitor IDs?

  Thank you

  Vlada

  Assuming you have the ID of the line calling in variable use, something like:

  If strCallingLineID == "1234" then

  -> True

  ---> Terminate (trigger Contact)

  Please note the useful messages!

• IPCCX CAD icons

  I use IPCCX 4.0 (5) Premium. Can we get larger icons for CAD?

  You can control the size of the button, as well as the size of the icon. You can also choose to use different icons on the buttons to customize the toolbar. Icons and large buttons are 32? 32 pixels. Icons and buttons are 16? 16 pixels. The default setting is small buttons and icons.

  Try this link-page 52 for more information on the icons

  http://www.Cisco.com/univercd/CC/TD/doc/product/voice/sw_ap_to/apps_3_1/English/admn_app/cadad450.PDF

• Saving calls saved as wav or mp3 to 4.05 IPCCX

  We have recently upgraded to IPCCX 3.53 to 4.05 and found that our files are not saved in the .raw instead of the format .wav format. Is there a way to configure the system 4.05 for auto save files in .wav or .mp3 format so we don't have to use the translator of codec?

  Thank you

  -Scott

  Here's a way to convert the files.

  c:\Progam files\cisco\desktop\bin\CRSRawtowav.exe

  C:\Program Files\Cisco\Desktop\bin>crsraw2wav.exe

  Usage: CRSRaw2Wav.exe filename

  OPERATION:

  -takes a RAW file as parameter (filename) name

  -find the matching pair (if "test.from.raw" is passed to the matching pair will

  being "test.to.raw")

  -Converts / merges the two into a file in WAV format with the same base name ('test.from/to.raw' will

  go into "test.wav")

  -If a WAV file with the same name as one that is about to be generated already

  There are in the

  the destination directory then the conversion is not performed

  ASSUMPTIONS:

  -the source directory is the current repository for records; otherwise I found

  n the

  Register this place is supposed to be "c:\program files\cisco\desktop_audio".

  ";

  (- the destination directory will be '... \desktop_wav ' from the source directory)

  ;

  Please evaluate the useful messages.

• IPCCX - 4.0 - registration step callback

  I have a main script which provides an option for a caller leaves a message for a reminder. When selected the call is diverted to a sublflow. The subflow script resembles the CSQ the script parent and if queue uses the record not to leave a message. The script then called back and waiting for an agent of the CSQ vacancies.

  I have a few questions that I'm developing. The basic functionality works, a message goes into the correct CSQ, agents to take the call and are invited to press any key to see the message, and you can stack several messages that called correctly in. The problem is to know how to create an option for agents to read the message, sometimes several times.

  The second question is how long the message is waiting, waiting for an agent. This script will mainly serve the "nightclub" with the idea being that once the agents are ready in the morning, messages are automatically called in the queue - that's what willing customers (they are a store from 07:30 to 06:00 PM). Right now, they seem to disappear after an hour.

  Thank you-

  Issue 1:

  View the attached script to get an idea.

  2nd question:

  It is because in the AppAdmin pages > engine > Confiuration there is a maximum number the steps and as soon as the number of steps is hit the script will fail. In order to protect against a script forever loop. You 'can' wear this but in your case, why not just put calls in a voicemail box and ask them to check them in the morning. Obviously not exactly what you wanted, but the script of the solution to a voicemail message in the queue is really intended for calls during the day.

  Please evaluate the useful messages.

  Andy dignan-

• IPCCX historical reports data purge

  I have a site where former agents (deleted) still appear on historical reports. Is there a way to purge on the reports?

  Chris

  Bug Id CSCed73068 - old resources appear in Client history report

  You can view the bug Id by using the tool id http://www.cisco.com/cgi-in/Support/Bugtool/home.plBug.

  DDT-Release Notes:

  When a resource name is changed or deleted, the old name still appears in the 'Details' tab historical statement of the customer currently is the result of a function you want for historical reports. However, it is confusing because when a resource is deleted, the deleted resource will always appear in the tab "Details". An improvement of the recommended feature would be to allow a more defined 'sort' of the

  resources that appear in the history Reporting customers 'details' current tab, all the resources (new or old) are grouped in the window a list of the client. A better sorting method between ' current/active' and ' old/enactive' resources

  would allow less confusion when run historical reports.

  The bug preceding Sir 4.x.

  Andy dignan - berbee

• IPCCX high availability

  Does anyone know if Cisco will provide redundancy standby high availability of IPCC express?

  Chris

  Search in the next major version of the IPCC Express. Last I heard it was scheduled for release next month some time.

  Jim

• HR IPCCX 4.0 user report

  How can I get a list of all users who have access to HR?

  Thank you

  Glenn

  IPCC Express, the only solution I found is to look at the SQL database db_cra-> HistoricalUsers.

• License IPCCX

  Hi all

  We have IPCC 4.0 (5) CPIX-40PRE-a-1 b =

  This is for server Cisco 7825/7835. Can we install this package on the Cisco 7845 Server?

  Thank you

  Wenqian

  Your best bet is to check the upgrade of product tool with your contract number and create and order online to upgrade.

  Once you have generated an order e-mail [email protected] / * /

  Include your order number and your old license and ask them to change the server type.

• IPCCX scripts

  I'm writing a script that automatically sends callers to voicemail if no agents are connected. I know I have to do a reading of DB from somewhere but I don't know where to find the info on whether or not an agent is connected.

  Thanks in advance for your help.

  The basis of your "If" statement on the release of the 'get statisic of statement '. Check out the script and see if it helps.

• The appellant queue position if agent RNA

  If the agent is presented a call and he does not answer, the appellant retains their position in the queue or will they go to the back of the queue?

  Is it possible to change this setting?

  Thank you

  RL

  In the pre-IPCCx 4.x, you had to increase the priority for a call after a RONA before trying to select another resource (agent).  I think that it is automatic on the current versions, but you can always change the priority levels different calls (via the step set the priority to specify a specific priority or to increase or decrease a priority) If you want to prioritize the different calls/callers in some scenarios.

  Re - no Router on the Ring no answer. If the selected agent does not respond within the allowed time, the appellant retains the position in the queue. Any pop screen data are also kept.

  (http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact _...)

• Play guest < currency > < date >

  Dear professionals,

  In my IPCCX script, I get an amount of currency and date from a database and store them as a monetary variables and date. I can read the variables to the appellant using step 'play at short notice '. The date is in mm/dd/yy format and currency is in the format $xx.yy

  What I have to do an analysis/Assembly or it will automatically play 03-04-06 as "March 4, 2006" and $100,55 "hundred euros and fifty cents?

  Thanks in advance,

  Mike

  N ° you will need to use the prompt create generated to talk about the date or values. For the date, use the date and currency generator type, you can use $, currency of hundred etc.

  Hope that helps. Please rate of messages.