IPCCX scripts

I'm writing a script that automatically sends callers to voicemail if no agents are connected. I know I have to do a reading of DB from somewhere but I don't know where to find the info on whether or not an agent is connected.

Thanks in advance for your help.

The basis of your "If" statement on the release of the 'get statisic of statement '. Check out the script and see if it helps.

Tags: Cisco Support

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