IPhone 4 usb connection not recognized on Windows fully updated 8.1 update

Installation program:

Toshiba laptop Satellite C55A, with authentic Windows 8.1, fully updated.

With the latest version of Itunes installed, my Iphone 4 is not recognized by using the USB cable.

In Device Manager:

The Apple Mobile Device (Recovery Mode) is present, but with a yellow marking seems to indicate a problem

Worse still, there are two entries in the Device Manager the Apple Mobile Device (Recovery Mode)!

Try to update the drivers, failed.

Found this usbaapl64.inf usbaapl64.sys lack.

Downloaded these files; tried to update again, the same problem saying the drivers for this device are not installed (code 28 )

I have installed and reinstalled Itunes several times to no vail.

My iphone 4 is useless now! Whose to blame Microsoft or Apple?

Paul

Hi Paul,.

Thanks for the reply with the status of the issue.

It seems to be a problem with iTunes not with Windows. I suggest you try reinstalling iTunes and check if it helps. If the problem still persists, then try to install iTunes in Windows 7 compatibility mode and check if it works for you.

Refer to the procedure described in article Microsoft Help that I provided in my previous reply to install iTunes in compatibility mode.

Just reply to the State of the question so that we can help solve you the problem.

Tags: Windows

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