iPhone 5 - can't turn off / reboot that can not enter password

iPhone 5 - can't turn off / reboot that can not enter password

Screen has the 'things to do' info partially down the top of the screen, unable to access the "forehand" (try but does not) to unlock, when press button on / off nothing happens (normally have to enter the access code, but cannot get to it!)

Any ideas?  I'm leaving tomorrow at 04:00 to travel and NEED this phone.  Have a "Genius Bar" appointment at 05:10 this evening in a busy shopping mall but prefer NOT to have to do!

A C & P is appropriate here...

If it has NEVER been jailbroke, here are a few standard repair procedures:

First of all, try a system reset.  He heals many ailments and it's fast, easy and safe...

Hold down the power button and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You won't lose any apps, data, music, movies, settings, etc.

If the Reset does not work, try a restore.  Note that it is nowhere near as fast as a Reset.  It could take well over an hour!  Connect via a cable to the computer that you use for synchronization.  In iTunes, select the iPod/iPhone/iPad, and then select the Summary tab.  Follow the on-screen instructions for restoration and don't forget to say 'yes' to the backup and go back to iTunes on the computer (NOT iCloud) because it is more comprehensive.  You will be notified that all data (apps, music, movies, etc.) will be deleted, but that the restoration is complete, you will be asked if you want the backup content to be copied to the iPod/iPhone/iPad.  Even once, say 'yes'.

At the end of the basic restore, you will be asked if you want to synchronize the iPad/iPod/iPhone.  As before, say 'yes'.  Note that syncs selection will disappear and the restoration will terminate if you do not respond within a reasonable time.  If this happens, only applications that are part of the IOS will appear on your device.  Corrective is simple – bottom right of iTunes, choose manual 'Sync '.

If you are unable to do the restore (or it does not help), go into Recovery Mode according to the instructions here.  You will lose all your data (game scores, etc.,) but, for the most part, you can redownload apps and music without being recharged.  In addition, read this.

Tags: iPhone

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