iPhone 5 s and the ipad don't recover

I tried to connect both my 5s mini and ipad to iTunes. on both devices, I have a black screen with an iTunes logo and a picture of a cable.  I can't restart each unit by holding down the power button.  They are both frozen!

ronfrompreston wrote:

I tried to connect both my 5s mini and ipad to iTunes. on both devices, I have a black screen with an iTunes logo and a picture of a cable.  I can't restart each unit by holding down the power button.  They are both frozen!

If you are unable to update or restore your iPhone, iPad or iPod touch - Apple supports

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