iPhone 6 have been saved to the icloud before sending it for repair but now cannot find relief in icloud to restore

My screen iphone6 cracked this week before sending for repair, so I made a backup to icloud.  But now that I have the new phone (they replaced instead of repaired) I can't find the backup on the phone or through my iTunes account.  I'm looking for the backup?  It had all my contacts, music... everything!

Thank you.

The replacement phone may be necessary to update before it will see your backup. You cannot restore a backup made with a new version of the iOS on a device that is running an earlier version. Set up as new, updated to iOS, then delete it and try to restore the backup again.

FYI: Music is NOT part of the backup.

Tags: iCloud

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