iPhone 6s more not to alert when it is locked and off

When it is locked and off, my iPhone will not alert sound.  It will be if I unlock and screen is on, but will not otherwise.  Calls went through with the sound, but not with the texts.  I have made sure that the do not disturb settings are turned off and that the ringer is enabled and volume is completely upward.  Someone knows how to fix?  It was like that with IOS 9.3.3 and just updated to 9.3.4 and still no change

Have you ever tried to force reboot the phone by holding down the button sleep and home for 10 seconds, until the Apple logo comes back again? You won't lose data, but it can clear some problems after installing new software.

Tags: iPhone

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