iPhone does not recognize new number

Help please! I got a new number, a few weeks ago. I have sprint and I was able to get a new phone number. It works and everything when people call me, usually works, but not always when they text me (see below). My iphone 6 no is still not recognize my new number entirely... for some people my contact switched automatically, but for others it is not. Also, when I look in settings/phone it shows my old number and I can't click on it to change. In contacts, it also displays "my number" and I then click on edit and change, but it does not save the changes. Another weird thing that happens is when someone whose didin't automatically phone my new test numbers to text me, it transformed into a group with my old phone number message, the person texting me and my new phone number.

Hey ineedsomuchhelp,

Thank you for using communities Support from Apple. We can see from your post that you are having problems with your old number still be registered to your iPhone after changing with your carrier. We can understand how this can be a disadvantage when sending messages or making calls then we would be happy to provide advice to solve this problem.

We'll start by following the steps in the link below to install or remove a phone number.

Add or remove your phone number from iMessage or FaceTime on your iPad, iPod touch, or Mac

If these steps do not resolve this problem for you, please check with your operator to make sure that the old number is separated from your account as well. Let us know if this helps solve your problem.

Kind regards!

Tags: iPhone

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