IPhone iOS PDF attachments become corrupt 9.3

We are having a problem with PDFs become corrupted when sent by iPhone users in our Exchange 2013 environment.

The issue occurs intermittently, and whenever it happens, it is determined that the corrupt PDF attachment was sent from an iPhone (seems to be linked to iOS 9.3.x)

When a PC user tries to open the PDF file, receive an error message "Acrobat cannot open 'PDFname' because it is not a type of supported file or because the file has been damaged (for example, it was sent as an attachment to e-mail and has not been correctly decoded.)"

The file is readable from an iPhone or from the Mac OS x native Viewer (does not open on Mac Adobe either).

Curiously, the damaged PDF files CAN be repaired by opening the PDF said on a Mac using the native application "Preview" and "save under" from there. The resulting PDF file can then be opened to PC, Mac, Adobe, etc...

I really want to make sure you that Apple is aware of this problem and is working to patch. It seems to be an iOS problem and not an Exchange problem.

The vast majority of us on this forum are all end users like you

Please send your comments to , if you wish, at Apple - Feedback

Tags: iPhone

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