iPhone, iPad Air 2 not recognized by iTunes

Very frustrated right now. Given that Apple's Support is not in contact with return despite requests, the story will go here. I have Windows 10, iPhone 6 + and iPad Air 2. Last weekend I was invited to and did pass to iTunes 12.5.1.21. Plugged my iPhone 6 +. Not recognized by iTunes; 'sync' gray. Tried the same thing with my iPad 2 Air. Same result. I get no error message.  Here are my troubleshooting - what I'm missing, Apple?

  1. Lightning card Checked, works fine with other devices.
  2. Rebooted PC.
  3. Rebooted IPhone.
  4. Restarted iPad Air 2.
  5. I've tried different start up sequences (start iTunes connect manually; first)
  6. Went to 'Upgrade device via Device Manager' - these devices are working properly.
  7. Updated my iPhone and iPad 2 air for iOS 10 successfully.
  8. Apple email support; 48 hours later they gave me another email address for contact.
  9. Chose the Contact Apple Support via phone option - screen "we will call you - your phone will ring at any time.  Still waiting for the phone to ring.
  10. From Discussions on Apple's site with troubleshooting tips, have tried all suggestions with no luck - If iTunes does not recognize your iPhone, iPad or iPod - Apple Support.
  11. I even opened and closed the blinds completely throughout my house to see if that would help.  Go figure.
  12. The last resort on them, says "Contact Apple support" - see #9 above.  Twice.

Apple-Support - What should I do at this point?  I'm all ears, and Android is looking better and better during my next upgrade.

Happy to report that I finally found a position that has fixed this. Someone has to give Community contributor turingtest2 a price, they had an incredible post in communities that have corrected my problem.  See below for the excellent suggestions.

iOS device do not show in iTunes for Windows

iOS device do not show in iTunes for Windows

Tags: iTunes

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