iPhone/iPad connectivity problem with of 5508 WLC

Hello

We are implementing a new Cisco 5508 WLC and C3602I LWAP corporate wireless network. Us are not running no matter what RADIUS or EAP for now and start with WPA2 / AES with a pre-shared to start flying.

The question that we are conducting is based iOS devices (iPhone/iPad) don't seem to want to connect. We just get one couldn't enter wireless messages. We had success with several portable Windows-based, my MacBook connects, as well as several different Android devices.

Looking at the logs on the WLC I see those entries that correspond to the MAC address of my iPhone.

* apfMsConnTask_6: 17:25:20.620 Jul 17: % CSA-3-CHECK_SUPP_RATES_FAILED: apf_utils.c:376 could not check support rate. Lack of support rate. Length: 0 mobile MAC: 24:ab:81:92:4 d: 97.

Does anyone has any ideas or have encountered this problem before?

Any help would be greatly appreciated.

Thank you!

Andrew

What is happening with several iDevices?  Can you try to restart one of these iDevices, because there seems to be a problem with the unit and not the wireless.

Tags: Cisco Wireless

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