iPhone & iPad with the same Apple ID, Wifi Dead after # 21 #, cannot call the specific number

Hi guys, I really hope someone can help out me with this one. Long story short:

After a week of vacation when we left our iPhone and iPad at home, my girlfriend's iPhone did get any cell phone signal when we came back, said network unavailable in the upper left corner, then we called Fido, the cell phone company, we use to try to resolve the problem. After trying to isolate the problem by changing my SIM card in the phone and SIM card in my phone, we saw that it was related to his SIM card.

The key to reset cell phone network, has changed twice between the SIM card and after a good 24 hours, his phone was on the right track with the exception that it was not able to call me and only me. We get an error call failed. But she was able to receive calls from me and everyone else. Also, we were unable to set up the voicemail.

As if the phone thought she was my line because of some flying over the passage of my SIM card in the phone...

This is the first problem... That we called Fido again. After the usual troubleshooting stuff (reset the network settings, restore the device in iTunes, force the restart, eject and put in the SIM card) the Lady on the line calling in the phone app, the number "# 21 #". Then BAM! no more WiFi on his phone AND his iPad connected to the same Apple ID (not a network problem as all the other device not associated with this specific apple id are ok with this network and wifi iPad literally fall from the moment I hit that famous number) when I press on my wifi network in the list It behaves as it accepts the password, but all is not connect with the wheel spinning without end.

Thus, employees of die cell phone are clueless and now she can't call me and she can't go on the internet with none of its aircraft. I tried a full restoration of his phone.

Tomorrow I will try the iPad on my place of work to see if it can connect to the anther wifi network, pending:

1-don't, anyone know what this # 21 # code is and how I can repair the damage he has done?

2-is my SIM card remains on his good theory and if so, what can we do about it, if not then what could cause his phone to have a call to a number failed error in particular?

Thanks in advance!

Not sure about the theory of SIM card, but my guess is not... don't dwell settings. The SIM card must be "read" on every power up.

The code in what she you punch is a mobile PHONE for call forwarding. She must have felt you have enabled I guess. It shouldn't be anything else stop call forwarding for his phone, if it was enabled.

Tags: iPhone

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