IPhone will not accept any other than the old ID

IPhone 5 and IOS WIN10 just installed a couple of days.  Trying to synchronize or establish a link to ICloud/Iphone - IPhone can't forget OLD Apple ID I do not have a PW for or can answer questions of security.  New Apple ID works on PC but not the iphone to ITunes but can't get phone off loop for old code.  Any general approached, I can take.  Already tried without success so far the Apple Support. Butcher

If you have enabled find my iPhone using the old Apple ID then the phone is off permanently unless you can remember the password. It is Activation Lock, a measure of deterrence of theft. There are several ways to get help to recover the password from https://iforgot.apple.comthen contact on behalf of Apple security team: Apple ID: contact Apple for assistance with the security of the Apple ID accounts

Your other option, if you bought the new phone, is to take the original invoice and the phone to an Apple store and they can remove the locking of Activation. But you must prove that you are the original owner.

But if none of these work you will never be able to use this phone again.

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