IPhone will not connect to itunes

I get the error message

"The"Iphone of Jenifer"Iphone cannot be used because it requires a newer version of Itunes. Go to www.itunes.com to download the latest version of iTunes. "

Well, as a first step, this IPhone 6 more belonged to my mother and she connected and synced to itunes version 12.1.2 for windows 8.1 perfectly fine on my laptop. She gave it to me so I restored it. Updating to the latest as well, but when I try to plug in the USB on the same laptop and the version of itunes, I get this message on itunes. So I check the updates on itunes and it says its updated. I went to the site itunes, and said that the latest version is 12.3.3 so I download it but when I try to run together until I just get another error! In saying that I can't run this version!

What can I do to fix this please and thank you. It worked fine before.

Follow the instructions to uninstall and reinstall iTunes here > Remove and reinstall iTunes and the components of the software for Windows 7 and later versions

If you haven't already done so, you will need to disconnect his Apple ID on the iPhone in settings > iTunes and App Store > Apple ID and sign in using your Apple ID. Be aware, all content downloaded from his Apple ID is deleted. You must be connected to iTunes on the PC using your Apple ID in order to sync the iPhone.

Tags: iTunes

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