iPhone5 does not ring when it is locked

iPhone5-16 G-

iOS 9.3.1

My iphone5 does not ring when it is locked

during a call if I press the power button or any key, it sounds

I checked "do not disturb" and silent and other key

Hi mehdi.gh,

Thank you for using communities Support from Apple!

I understand that your iPhone sounds when it is locked. I see that you have already tried a few great troubleshooting as well.

To continue troubleshooting, I suggest reading and working through the information in the following article. Some of these steps you have already performed, but for completeness, I suggest to work through all the steps.

If you hear no sound or distorted sound from your iPhone, iPad or iPod touch speaker - Apple Support

See you soon!

Tags: iPhone

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