IPod Shuffle 2nd Gen not recognised in Win 7 64 bit

My iPod Shuffle 2nd generation is not recognised in Win 7 64 bit.
It does not appear in iTunes or my computer.
It does not work in my other PC Win XP 32 bit, I even restored it on my other computer, but when I connect it to my PC Win 7 is not.
I also have the latest version of iTunes for 64-bit installed
Error #43 appears also in devices when I connect it.

Hi Antonio,.

1 is. the computer able to recognize any other USB device?

2 is the issue limited to Ipod Shuffle 2nd Gen?

3. don't you make changes to the computer before this problem?

Follow these methods.

Method 1.

Connect the device, run the hardware and devices Troubleshooter and check if that helps.

Follow the link given to open the Hardware Troubleshooter: http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

Method 2.

You can disconnect all USB devices and then perform the following steps:
1. click on start and then click Control Panel.
2. click on system and Maintenance, click System, and then click Device Manager.
Note that if control panel is in Classic view, double-click System and then click on Device Manager.
If you are prompted for an administrator password or a confirmation, type the password, or click on allow.
3. in Device Manager, double-click to expand the "USB Bus controllers", right click on the controller host, click "Uninstall" and click "OK".
Check that if at all, there is an exclamation point on the pilot, it suggests problems with the installed driver.
4. Repeat step 2 to uninstall all items under 'USB Bus controllers'.

Then, restart your computer and Windows 7 will automatically reinstall all USB controllers.

Method 3.

If the question is limited to iPod, you can view this issue in Apple Support communities: https://discussions.apple.com/index.jspa

Let us know if you need assistance with any Windows problem. We will be happy to help you.

Tags: Windows

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