Is Guruaid a Microsoft tech support legitimate certified company?

They supposedly 'cleaned' of my laptop last Thursday and said they would maintain for one year for $169.99.  They got into my PC and I watched as they ran a series of programs that I'm starting to security, repairs, etc.

My reason for how contact support was not treated (receipt of Spam and Phishing emails in bulk in my Inbox, as well as in my junk mail folder.)

They claim to be certified technicians MS, I don't believe to be true, now that I've seen what they are doing.

I can't find how to reach MS on this subject.

Thank you.

Hello

It's a scam.

Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

You gave them remote access and if you do Internet banking, contact your bank, explain, and change passwords.

If you use your online credit card, cancel and get a new one issued to you.

And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

And Microsoft or its affiliates does contact you, unless YOU have made prior arrangements with them to do.

There is an article in the link I'm you provide at the end of this one

Read this Information from Microsoft:

"Avoid scams to phone for tech support.

http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

Don't be fooled of unsolicited calls. Don't provide personal information.

Here are some of the organizations that cyber criminals claim to come:

  • Helpdesk Windows

  • Windows repair center

  • Microsoft technical support

  • Microsoft technical support

  • Windows Support Group Technical Department

  • Microsoft Research and Development Team (team of Microsoft R & D)

See you soon.

Tags: Windows

Similar Questions

  • Microsoft Tech Support scams

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    Here's what I did.  I find the following link through what I thought, it was the Microsoft technical support.

    https://partner.support.Services.Microsoft.com/en-us/contact/callback/4/?OSMCSignIn=true&WA=wsignin1.0

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    Your local business is partially correct.   Microsoft will be never cold call users.  They have no way of knowing of youor computer is infected, with errors, etc..  If someone calls you without you calling it first of all it is a scam.

    If you access the assistance of partners and they will call back you later, you can be pretty sure they are legitimate.

    From your description, I seriously doubt that it was a scam.  They do not have ask for PII (personally identifiable information) has not asked for money and you called after them called everything first.

    If you are a partner, there is also a website (for partners) where you can ask any questiions online and then make a phone call

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  • Call unsolicited (from Microsoft Tech Support?) which offers a security protection.

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    Hello

    Yes, it's a SCAM!

    The number is usurped or forwarded to another number, perhaps another country.

    651-420-1786.<- no="" such="" number="" -="" the="" area="" code="" is="" st.="" paul,="">
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    ========================

    Avoid scams to phone for tech support
    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
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    No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
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    http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

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    Microsoft - contact technical support
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    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • Microsoft Tech Support set

    There was an online game hosted by Microsoft a few years back where you played a member of I.T. tech support and was walking around fixing issues. The graphics are poor, ala Lesiure Suit Larry, but the game was fun and interesting. It would give you scenarios as 'Sally-can't print. How you would fix it."sometimes you would give a terminal screen, and you must enter commands and it will give you the answers. Someone remembers this and what it's called and where I can find if it still exists?

    Thanks in advance.

    Some sort of game historian inside Microsoft who I bet can answer this question is Ben Armstrong.  Go to his blog and send the question.  Chances are that he has not only seen, but tried in a virtual machine.  He blogged about the classic game in VPC and have for years.

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  • Is it safe to remove the desktop icons rest after a support session remotely Microsoft Tech Support?

    Hello everyone,

        Some time back I had experienced problems with Windows Update continually advising me the KB2538242 was ready to be installed.  After a lot of hassle, I finally got help from Support staff technical Microsoft through 3 sessions of Assistance to solve the problem remotely.

    At the end of the last session, there were several icons left on my desk. (A couple of the names associated with the icons are: desktop.ini & redistributable Microsoft Visual C++ MFC 2005).   Some are .exe files and some are presented as folders.

    My question: is there a way to HIDE these icons so that they will be displayed on the desktop, without actually delete files / folders / applications, icons are associated with?

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    Hi cpsi1,

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  • The call tech support?

    I received a call from someone claiming to be a technical support for the windows operating system. They said they were be proactive and helping people fix infected files. This happened to someone else?

    Yes.  Microsoft does not know if you have a problem, unless contact you them yourself.  They are * not * first call without something from you.  Like 99% of other businesses - if you use their product and are happy - good enough.

    How to find scams on the Internet

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    Get more specific in your request...

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    I hope that you have hung up and that is where it ended?

  • This tech support number is legitimate?

    I could not access MSN white pages earlier today.  I called msn tech support @877-452-9201.  The tech?  to me logmein123.com.  He checked my computer, went into several windows and said that my MSN browser has been altered.  He then asked $299.99 for repair.  Is / was this legitimate?

    Hello

    That number is for the site below which is NOT official Microsoft or MSN Support.

    VtechSquad
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    If they did not explain that they were no MSN, no Microsoft, then clearly that brings up
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    -----------------------

    MSN support

    The customer service

    MSN billing
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    MSN - contact support
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    MSN support
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    MSN Member Center
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    -----------------------

    Microsoft technical support

    Call Service customer Microsoft direct-1-800-642-7676-heures 05:00 til time 9 PM PST (USA).

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    Microsoft support - contact us
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    Microsoft - Microsoft Technical Support phone numbers
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    Microsoft - product selection solutions centers
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    Solutions Microsoft Fixit Center
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    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • IS IT Live Limited Tech support Microsoft partner?

    A person of this company had access to the computer of my mother, claiming that they were a Microsoft partner to help him. I want to know if they are legit. I think it was a scam and I concerned what information they may have captured from his computer.

    Hello

    Could not find anything to their topic. If they called him is certainly a SCAM even though
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    If it is a SCAM:

    Report a scam to technical support
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    Avoid scams to phone for tech support
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    Scams by e-mail or web: how to protect yourself - understands what to do if you
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    http://www.Microsoft.com/en-us/security/online-privacy/phishing-scams.aspx

    How to recognize phishing e-mails, phone calls or links
    http://www.Microsoft.com/en-us/security/online-privacy/phishing-symptoms.aspx

    Its a total scam. Uninstall their software and then perform a restore of the system back
    before you install. Change all your passwords sensitive on all sites-
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    computer and it would be better to do it on the phone or in person.)

    You can even restore your system to factory fresh to be sure
    their software is not breach your security. (Ways to re - install Windows
    Clean - remove everything on the disk, so back up all data before hand.)

    ================================================
    ================================================

    In the United States, you can contact the local police to the FBI, Attorney general,
    and consumer watch groups. Arm yourself with knowledge.

    The Internet Crime Complaint Center (IC3) is a partnership between the
    Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
    (NW3C), funded in part by the Bureau of Justice Assistance (BJA).
    http://www.ic3.gov/complaint/default.aspx

    No, Microsoft wouldn't you not solicited. Neither could they be it y
    Errors on your computer. So those are the frauds or scams to get your
    money or worse to steal your identity.

    Do not fall for the fake phone Tech Support
    http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

    Avoid scams that use the Microsoft name fraudulently: Microsoft has no
    for you unsolicited telephone calls help fix your computer
    https://www.Microsoft.com/en-us/safety/online-privacy/msName.aspx

    Microsoft technical support
    http://support.Microsoft.com/contactus/?ws=support#TAB0

    Phone scams
    http://www.consumer.ftc.gov/articles/0076-phone-scams

    Limit unwanted calls & Emails
    http://www.consumer.ftc.gov/topics/limiting-unwanted-calls-emails

    National do not call registry for
    https://www.DoNotCall.gov/

    ===============================================
    ===============================================

    Follow these steps carefully:

    If you need search malware here's my recommendations - this will be
    allow you to perform a thorough check and removal without finishing with a load
    spyware programs running resident who can cause many issues such as the
    Malware and may be more difficult to detect the cause.

    No one program cannot be used to detect and remove any malware. Added
    which is often easy to detect malware is often accompanied by a much harder to
    detect and remove the payload. So much better to be now too thorough than for
    pay the price much later. Check with them to an extreme exaggeration and
    Then, run the cleaning only when you are sure that the system is clean.

    It can be made several times in Mode safe - F8 tap that you start however
    You must also run the in the Windows when you can.

    TDSSKiller.exe. - Download the desktop - so go ahead and do a right-click on
    It - RUN AS ADMIN it will show infections in the report after you run - if
    It will not execute rename tdsskiller.exe to tdsskiller.com. Be it
    He finds something or not does not mean that you should not check with another
    methods below.
    http://support.Kaspersky.com/viruses/solutions?QID=208280684

    Download malwarebytes and scan with it, run MRT and use the Scanners.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

    Malwarebytes - free
    http://www.Malwarebytes.org/products/malwarebytes_free

    SuperAntiSpyware Portable Scanner - free
    http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

    AdwCleaner
    http://www.bleepingcomputer.com/download/adwcleaner/
    Run the malware removal tool from Microsoft

    Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

    You should get this tool and its updates via Windows updates - if
    necessary you can download it here.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
    (Then run MRT as shown above.)

    Microsoft Malicious - 32-bit removal tool
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

    Microsoft Malicious removal tool - 64 bit
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

    Try the demo version of Hitman Pro:

    Hitman Pro is a second scanner reviews, designed to save your computer
    against malware (viruses, Trojans, rootkits, etc.), which has infected your computer
    Despite all the security measures that you have taken (such as anti-virus software,
    PARE - lights, etc.).
    http://www.SurfRight.nl/en/hitmanpro

    --------------------------------------------------------

    Microsoft safety scanner
    http://www.Microsoft.com/security/scanner/en-us/default.aspx

    -----------------------------------

    If necessary here are some free online scanners to help the

    http://www.eset.com/onlinescan/

    ----------------------------------

    http://www.Kaspersky.com/virusscanner

    Other tests free online
    http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

    --------------------------------------------------------

    If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

    http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

    I hope this helps.
    --------------------------------------------------------------------------------------------
    Rob Brown - Microsoft MVP<- profile="" -="" windows="" and="" devices="" for="" it :="" bicycle="" -="" mark="" twain="" said="" it="">

  • Strange 213 674 8586 - someone call ' one knows if it is a "legitimate" tech support #.

    I received a call from a statement by w/a foreign accent person that I had a problem w / my Windows 7 Home Premium. Sounded suspicious, but he had some info about me that doesn't look like a telemarketer. Said that he did not work for Microsoft and gave me above phone to call at the time where I can be at my computer. Anyone know if it's a Windows Technical Support to the legitimate address #?

    Sounds like a scam to me.  If you are behind a firewall and you have good antivirus software, it is highly unlikely that he could know all of the details on your computer.  Personally I wouldn't trust to any tech support called me with a foreign accent, because I think it's too risky.

    Good luck.

  • The tech support site says my legitimate windows product ID 'expired', but I have an urgent need of support. Help!

    I have a serious technical problem but the tech support site says my windows product ID "expired" and I'm refused support.  Why it says this and how can I still receive support?  I use Vista Ultimate and it has been properly activated.

    As soon as this stupid problem is the traffic, I would really spend my real problem... Constant BSOD.

    HU

    If you have a preinstalled OEM Vista, DELL, HP, etc., you are not entitled to FREE Microsoft Support

    all support comes from the manufacturer of your computer or you can ask these support Forums

  • 22/07/13 - caveat, 'ZIRCON SYSTEMS, TECH SUPPORT FOR WINDOWS' CROOK, USING THE PLOY of id # 888DCA60-FC0A-11CF-8F0F-00C04FD7D062

    Last week, and now on the longest phone conversation with me this morning, Mon, 22/07/13, phone swindler wants to CHECK the ID NUMBER OF YOUR COMPUTER.  A 3rd call repeat 'husband' today, from "Steve Matthew," of "Zircon systems", where the staff is all "Microsoft Certified technicians".  Said our PC has been disconnected from the server "universal routing" and needed to check the identification number.  Said computer infected and disengaged, errors with malicious files.  That 50% of Microsoft applications does not.  Finally, after several questions polite but stupid me, as if to say but our computer works OK?  the appellant was told that he is temporarily hung up a temporary server! but it must be reconnected...  After having his name and telephone number - strongly Indian accented man "Steve Matthew" on the phone # 408-498-3608, and have patiently give me the 888DCA60 etc etc 32 numbers, he indicated that he understood my being suspicious, but it is a Microsoft Certified tech, calling for Windows, have we not Windows 7 or XP or Windows 8, etc.?    And he said I could not find the computer ID number easily, it wasn't on our guaranteed purchase paperwork, etc, that I would need to go online with him, to find our location.

    Knowing that registrations for computers, go directly to the manufacturer only if you send the information on your purchase, and that no known iin manufacturer sends the modern world 'Oops, you're disconnected' phone calls, it seemed a bit of fun to keep to provide information...

    So I explained to Mr. Steve, when he repeated for the 4th time that it has been certified Microsoft Tech and trustworthy and kept warning me that our computer would break soon, that, by analogy, certified Subaru Techncians had simply taken a few classes to automotive Subaru training and were not necessarily qualified or guaranteed to work on my car the certification does not matter, you should still consult your dealer, the garage, make sure it's good reputation.    Then, I asked him directly, so, on a phone call from me, a total unknown, he would be willing to send me or transfer to me $2 000,00.  He actually misses, in dismay.  So I repeated it-$ 2,000, say, in US dollars, would it send it to me, if I had called and told him his bank account had been disconnected from his bank, and I needed to reconnect it?   He ate and asked me ' you mean $2,000! $? ' so I said yes, would he give me or transfer to me on this amount, based on a phone call?  He said absolutely not.  End of quote.   I told him how we would check with some type IT geek friends we know, took his phone, name and said I would be back to him and please DON'T NOT CALL BACK IN AN HOUR, BUT PUT us WE HIS DO NOT CALL LIST.

    At this point, I googled Zircon systems - and there is no such American society less than a jeweler or invest co. in Illinois), although I had a systems Zicom in India, which seems to be the sale of legitimate & electronic security systems and then I googled the identification number, find some great ads about what happen and asks what will be PayPal scam, if one agrees with the appellant and goes online and follow their directions.

    (See mutation 2012 of a David Jacoby to http://www.securelist.com/en/blog/208193750/ , who described a telephone scam quite similar, with the technical information, copy requested screens, orders).   Maybe giving a technical support genuine or scam to support people on your side, an idea of what was going on my caller to walk me through, if I had fallen for the Universal Server disconnected claim it does?

    Hope this helps to update your information, files.

    In any case, this is my first time ever having reported a telephone scam.  Thought it would do, seems since then I received a call from update and more sophisticated scam.  My husband simply hung up on the caller last week - he knows little re our PC, I ask more tech-savvy people to help if necessary.  But then, the scammer called back, too.  If something had to be done to put an end to the process?

    Don't forget, if you get that kind of call, simply ask the crook to trust YOU, say that you are a certified technician to bankruptcy with years of training from the IRS.  Ask if he is personally prepared to transfer $2 000,00 to you (via Paypal, do not give your bank account to him for any potential future direct deposit!), but preferably by cheque of... And it must be sent to the address of your worst enemy in life, as you need the alimony to a former spouse.  Or to a mailbox in a different city than your...  And then tell him you'll telephone him with the identification number of your computer, once you have verified that the money is in hand.

    Done politely, in a pleasant soft voice, you would be surprised how unprepared the scammer or snow must be befriended as a simple employee, but itself for you send funds then asked?  I'm looking seriously for the money from them here - I'm not asking in fact send me $2,000, but I said that I was trying to explain by analogy, with auto - trained technicians and requests for money, why I wanted to check with the best-known people before giving identification numbers.  Analogies, it seems well understand what we hear - an example?  I just him speechless when I wanted a large amount of course him sent me instead...

    Uh, Mr. Steve Matthew, Zircon systems, technical support for Windows company, also clearly didn't "want to send me a few thousand, and he hung up, after I suggested that he does not call again, asked him to put us on the list of subscribers do not call...   Clearly a new variant, although, in the wick on the Microsoft Certified Tech claims, the name of Zircon systems company and so I thought after that.

    Hello

    I had a similar call from Indian women (?) strongly accented called 'Janet' of 'Zedconnsystems', based in Floria, USA. She had called asking to speak with my roommate to tell her at the computer (which is mine) showed the error messages.  She shook off the usual garbage and was unable to answer most of the questions I asked, but gave his phone number as 4084983608.

    As far as scams go this one seems rather transparent, but mention on the off chance someone saves a load of hassle!

  • Is it possible to connect with FACEBOOK Customer / Tech Support? I got my ID stolen FB and I can't connect with a living soul!

    Is it possible to connect with FACEBOOK Customer / Tech Support? I got my FB ID stolen and I can't connect with a living soul! I'm really tired of FACEBOOK and ZUCKERBERG, boasts getting its 1 billionth Member, meanwhile, its members have problems with scams, hackers, even FACEBOOK is now BANNING people for the addition of family and friends! This must be a scam any seriously! Im sick of him, he turned my whole as for social networks. If it wasn't for the fact that I have almost all of my family in Europe and around the world all in one place, I would certainly remove my account. The problem with that is if you delete your FACEBOOK PROFILE, you don't actually remove them. FB keeps them because they are the property of Facebook the minute climb you the post! This information is in the conditions of joining Facebook, but not on the registration page! that is wrong with this picture. THEY HAVE NO SUPPORT, NO CUSTOMER SUPPORT, IT IS Y HAS NO PHONE NUMBER YOU CAN CALL TO REPORT YOUR STOLEN ID AND NOW I HAVE TO ALL RUN IT AROUND TO TRY TO FIND A CYBER CRIME UNIT WHO WILL HELP ME! How can the other thing, I know if Mytechgurus.com is a legitimate business. As I've been hacked and my ID stolen (curiously enough all what's happened just as I was banned from Facebook to add a friend, I've not seen in 36 years.) They have deleted my friendship with her and banned me for 7 days)! Facebook. MyTechGurus.com have charged me $700.00 for 2 pc for serivce of 24/7 for 2 years. Granted they have always been there in the last 6 weeks to help with all the problems that the pirate had created. They've phoned while I had a technician remote access online help with verbal information as it was a huge problem. but I put it back now because a governing body here in Australia called SCAM WATCH who is supposed to tell you who is a scam and is not was good enough to tell me that they are there only to report a scam, they can not physically tell you if one of them is actually a scam or not! I was left to literally chasing my own tail! HE IS THERE ANYONE TO HELP ME AT ALL!

    Hello

    Sorry, we can not help except at the point you in the right direction.

    The Microsoft Community is a site of support of peer reviewed for Windows
    and some Microsoft Products and has absolutely no connection or influence
    with Facebook.

    Rob - SpiritX

  • Tech support phone scam

    I'm being bothered by a rude woman of the 001511899180 number that says it is Microsoft, wants much info about my computer and says that it is at risk.

    who is she

    Why is computer suddenly endangered when all security options seem to work

    who gave him my phone number at home, the authority to crack down, me, the right to discuss with me and be rude

    Moved to Virus & Malware

    Original title:? scam company

    This is a scam that last for years. Microsoft never does unsolicited phone calls.

    Is calling, Microsoft, a scam?
    http://answers.Microsoft.com/en-us/protect/wiki/protect_other-protect_scanning/is-that-call-from-Microsoft-a-scam/6718e389-8a00-4E4B-ACA1-d07298ea4c19

    Report the scam
    http://support.Microsoft.com/reportascam

    Scams by e-mail or web: how to protect yourself
    http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

    It's a real call from Microsoft?
    http://www.ComputerActive.co.UK/CA/PC-help/2134917/genuine-Microsoft

    Avoid scams to phone for tech support
    http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

    Do not fall for phony phone technical support
    http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

    Aggressive, persistent Windows tech support fraudsters continue to track consumers
    http://www.Computerworld.com/s/article/9248122/Aggressive_persistent_Windows_tech_support_scammers_continue_to_stalk_consumers

    What is a certified Microsoft [or] partner?
    http://securitygarden.blogspot.com/2011/09/Microsoft-removes-Gold-Certified.html

    And see this post by bhringer
    http://answers.Microsoft.com/en-us/protect/Forum/MSE-protect_scanning/recieved-eventvwr-cold-call/0f82d183-2046-469F-A2D2-8f9fa291f082#LastReply

  • New technologies of Image, OMG Tech Support and PC health Boost legit or scammers?

    I downloaded PC health Boost in response to a pop up and signed for $29.  The technician got remote access to my computer and made several areas requiring a rationalization suggested a best anti malware. He suggested that I could take my computer to the local Office Depot, or doing service remotely by the OMG Tech Support for $299 for a year of technical support. I signed up for remote assistance - for what he called a step 13 tune up and 1 year service tech for $299. He also suggested Stopzilla anti malware software for laptops for $50 each. I paid $405 with my credit card. He transferred me to a technician from the OMG that was supposed to take charge; I was to leave the computer open, connected and powered. I checked at 2:40; Watch box still "awaiting technician. About 07:00 msg showed work was going on, do not touch the mouse or keyboard. I tried to find a few reviews for OMG Internet and came across a question as to if OMG was a scam. The expert's response was that it was because of several reasons, she cited. I called automated national operator and request Microsoft support services, received somehow a couple of numbers in New York. (We are in the State of Washington).  I called the number that turned out be the support for new technologies of the Image. They said that OMG was a scam, Stopzilla was a bad anti-malware and to shut down my computer then OMG couldn't do any damage. I called my credit card to stop payment of OMG, (I forgot to PC Boost) and signed to the top with a new Image for 3 months of technical support and to check on my computer and cancel the job of OMG. The technician of the new Image then obtained remote access to my computer and has worked and will continue tomorrow.

    Now, I am completely lost and scared. Are all scams? They are all legitimate? My computer and information been compromised?  What should I do?

    Of the tank and into the fire. The list of scammers to which you have subscribed is more, isn't it.

    Keep a note of all companies currently take you on a tour at your expense and then make a return to the installation of the factory of Windows to ensure that, when everything is back running, all passwords are replaced by something very strong.

    Your computer is equipped with a recovery instead of disk partition...

    This is how the recovery partition is accessible to most popular brands...

    For Dell, press CTRL + F11 directly after switching on the device

    For HP, press F11 directly after switching on the device

    For LG, press F11 directly after switching on the device

    For Toshiba, press and hold "0" BEFORE and during the power upward

    For Acer, press and hold ALT + F10, as soon as you see the logo

    For Asus, press F9, as soon as you see the Asus logo.

    For Samsung, press F4 to the power upward...

    For Fujitsu, press the F8 key directly after the power

    Advent, restart your computer. Then, press F10 repeatedly until the message "Starting system recovery"

    Sony VAIO, reboot and press "F8" or "F10" repeatedly until the screen "Advanced Boot Options".

    You may need to try several times to get everything above to work. If after several attempts, you have no chance, or the machine indicates that there is no recovery partition, your only option is to contact the computer manufacturer and ask for the model recovery discs...

    After the reset, you should get all the updates from Windows Update EXCEPT for hardware devices. Then, you install a good antivirus. ONLY AFTER you have done this, if you replace the stuff of backups or install anything else.

    Likely, you will not answer to a popup in the future that requires money in Exchange for the worst computer support that you will never get...

    The guys and girls here support for FREE...

  • Fake phone call to Tech support &#60; removed &#62;

    original title:

    Anyone know if a call from this number, claiming to be Windows, is legitimate?

    Hello

    It's a SCAM!

    The number is usurped or forwarded to another number, perhaps another country.

    205-419-8861.
    http://www.numberinvestigator.com/phone/205-419-8861.html

    Avoid scams to phone for tech support
    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
    Watch groups. Arm yourself with knowledge.

    The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
    (FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
    (BJA).
    http://www.ic3.gov/complaint/default.aspx

    No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
    computer. So that's the fraud or scams to get your money or worse to steal your identity.

    Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
    phone calls to help you fix your computer
    http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

    Scams and hoaxes
    http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

    Microsoft Support Center consumer
    https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

    Microsoft technical support
    http://support.Microsoft.com/contactus/?ws=support#TAB0

    Microsoft - contact technical support
    http://Windows.Microsoft.com/en-us/Windows/help/contact-support

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

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