Is it a hardware problem or software?

Anonymous UUID BAE5983A-B2EF-3784-052F-794830D23D75

Mon 8 August 13:03:21 2016

Panic report *.

panic (cpu 4 0xffffff80169ce6fa appellant): Kernel trap at 0xffffff8016c4760c, type 13 = General protection, records:

CR0: 0X000000008001003B, CR2: 0X000000007D122000 CR3: 0X000000001ACB5000 CR4: 0X00000000001627E0

RAX: 0XDEADBEEFDEADBEEF, RBX: 0XFFFFFF803F853798 RCX: 0XFFFFFFFFF76DD5BD RDX: 0 X 0000000000000001

RER: 0XFFFFFF9204D1B6F0, RBP: 0XFFFFFF9204D1B770, IHR: 0 X 0000000000000002 RDI: 0XFFFFFF8036C478C0

R8: 0XFFFFFF8036C45000, R9: 0XFFFFFF8046D40810, R10: 0X00000000000002B8 R11: 0X000000004CED0034

R12: 0XFFFFFF8046D401F0, R13: 0 X 0000000000000001 R14: 0XFFFFFF8046D40810 R15: 0XFFFFFF803F8537C0

RFL: 0 X 0000000000010286, RIP: 0XFFFFFF8016C4760C, CS: 0000000000000008, SS 0 X: 0 X 0000000000000000

Lack of CR2: 0x000000007d122000, error code: 0 x 0000000000000000, CPU error: 0 x 4, PL: 0

Backtrace (4 CPU), Frame: Return address

0xffffff81f6f8ddf0: 0xffffff80168dab52

0xffffff81f6f8de70: 0xffffff80169ce6fa

0xffffff81f6f8e050: 0xffffff80169ec563

0xffffff81f6f8e070: 0xffffff8016c4760c

0xffffff9204d1b770: 0xffffff8016c441d4

0xffffff9204d1bb90: 0xffffff8016c30737

0xffffff9204d1bbe0: 0xffffff8016c3272e

0xffffff9204d1bd40: 0xffffff8016b918c2

0xffffff9204d1bd70: 0xffffff8016b6a224

0xffffff9204d1be00: 0xffffff8016b65948

0xffffff9204d1bec0: 0xffffff8016b66e34

0xffffff9204d1bfb0: 0xffffff80169c9117

Corresponding to the current thread BSD process name: kernel_task

Mac OS version:

15G 31

Kernel version:

15.6.0 Darwin kernel version: Thu Jun 23 18:25:34 PDT 2016; root:XNU-3248.60.10~1/RELEASE_X86_64

Kernel UUID: B5AA8E3E-65B6-3D0E-867B-8DCCF81E536C

Slide kernel: 0 x 0000000016600000

Text of core base: 0xffffff8016800000

Text __HIB base: 0xffffff8016700000

Name of system model: MacBookPro11, 5 (Mac-06F11F11946D27C5)

Availability of the system in nanoseconds: 54860015755

last load kext to 46197402032: com.fortinet.fct.kext.fctapnke 1 (addr 0xffffff7f9a5d3000 size 516096)

kexts responsible:

com Fortinet.FCT.kext.fctapnke 1

com Fortinet.FCT.kext.avkern 1.0.1

com.avast.AvastFileShield 3.0.0

com.avast.PacketForwarder 2.1

com.apple.driver.AppleBluetoothMultitouch 90.3

com.apple.driver.AGPM 110.22.0

com.apple.driver.ApplePlatformEnabler 2.6.0d0

com.apple.driver.X86PlatformShim 1.0.0

com Apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

3.12.7 com.apple.driver.AppleGraphicsDevicePolicy

com.apple.driver.AppleHDAHardwareConfigDriver 274.12

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleHDA 274.12

com.apple.kext.AMDFramebuffer 1.4.2

com Apple.Driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.6f1

com.apple.AMDRadeonX4000 1.4.2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelHD5000Graphics 10.1.4

com.apple.driver.AppleHV 1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.kext.AMD7000Controller 1.4.2

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1

com.apple.driver.AppleBacklight 170.8.9

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleCameraInterface 5.46.0

3.12.8 com.apple.driver.AppleMuxControl

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleIntelFramebufferAzul 10.1.4

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.driver.AppleTopCaseHIDEventDriver 86

com.apple.driver.AppleUSBTopCaseDriver 86

com.apple.iokit.IOBluetoothUSBDFU 4.4.6f1

com.apple.driver.CoreStorageFsck 517.50.1

2.8.5 com.apple.iokit.IOAHCIBlockStorage

com.apple.driver.AirPort.Brcm4360 1040.1.1a6

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.AppleUSBDisplays 378

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.iokit.AppleIntelI210Ethernet 2.2.1b3

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleFWOHCI 5.5.4

com.apple.iokit.AppleBCM5701Ethernet 10.2.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com Apple.NKE.applicationfirewall 163

com Apple.Security.Quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.IOBluetoothHIDDriver 4.4.6f1

com Apple.kext.Triggers 1.0

com.apple.driver.DspFuncLib 274.12

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSurface 108.2.3

com.apple.driver.CoreCaptureResponder 1

com.apple.kext.AMDSupport 1.4.2

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1

com.apple.iokit.IOBluetoothFamily 4.4.6f1

com.apple.driver.AppleHDAController 274.12

com.apple.iokit.IOHDAFamily 274.12

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

3.12.8 com.apple.driver.AppleGraphicsControl

3.12.8 com.apple.AppleGraphicsDeviceControl

com.apple.iokit.IOAcceleratorFamily2 205.11

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOUSBMassStorageClass 4.0.2

com.apple.driver.AppleMultitouchDriver 304.12

com.apple.driver.AppleHIDTransport 5

com.apple.driver.CoreStorage 517.50.1

com.apple.driver.AppleXsanScheme 3

com.apple.iokit.IO80211Family 1110.26

com Apple.Driver.corecapture 1.0.4

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.iokit.IOUSBHIDDriverPM 900.4.1

com.apple.driver.AppleUSBComposite 900.4.1

com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.AppleUSBAudio 303.3.1

com.apple.iokit.IOAudioFamily 204.4

com.apple.vecLib.kext 1.2.0

com Apple.Driver.USB.cdc 5.0.0

com.Apple.Driver.USB.Networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

4.6.1 com.apple.iokit.IOFireWireFamily

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 6.0.2

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com Apple.Security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417,4

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com Apple.KEC.pthread 1

com Apple.KEC.corecrypto 1.0

Model: MacBookPro11, 5, MBP114.0172.B09 of BootROM, 4 processors, Intel Core i7 2.8 GHz, 16 GB, MSC 2.30f2

Graphics card: AMD Radeon M370X, AMD Radeon M370X, PCIe, 2048 MB R9 R9

Graphics card: Intel integrated Iris Pro, Intel Iris Pro,

Memory module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

Memory module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

Airport: spairport_wireless_card_type_airport_extreme (0x14E4, 0 x 152), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

Bluetooth: Version 4.4.6f1 17910, 3 services, 27 aircraft, 1 incoming serial ports

Network service: Thunderbolt Ethernet Slot 2, 2 ports, Ethernet, en4

Network service: Wi - Fi, AirPort, en0

PCI card: Apple 57761-B0, controller, Ethernet, Thunderbolt@191,0,0

PCI card: pci11c1, 5901, IEEE 1394 Open HCI, Thunderbolt@190,0,0

PCI card: pci12d8, 400, USB Open Host Controller, Thunderbolt@189,0,0

PCI card: pci12d8, 400, USB Open Host Controller, Thunderbolt@189,0,1

PCI card: pci12d8, Thunderbolt@189,0,2 400f, USB Enhanced Host Controller,

PCI card: pci1b73, Thunderbolt@196,0,0 1100, USB eXtensible Host Controller.

PCI card: ethernet, Ethernet Controller, Thunderbolt@195,0,0

Serial ATA Device: APPLE SSD SM1024G, 1 TB

USB device: USB 2.0 Bus

USB device: Hub

USB device: FaceTime HD camera (display)

USB device: Apple Thunderbolt Display display

USB device: Audio display

USB device: USB 3.0 Bus

USB device: Expansion

USB device: USB audio CODEC

USB device: Keyboard Hub

USB Device: Apple keyboard

USB device: USB 3.0 Bus

USB device: Apple keyboard / Trackpad

USB Device: USB Bluetooth host controller

Bus crush: MacBook Pro, Apple Inc., 27.1

Lightning device: Thunderbolt Display, Apple Inc., 1: 26.2

You experience a kernel panic. These are most often related material, but it must give more details.

What happened once, or is it a recurring problem? What were you doing when it happened?

If you can, run Etrecheck (a utility by a respected member of the community) and its report, so we know what your hardware and software configuration.

Tags: Mac OS & System Software

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