Is it possible to control the opening and the closing time of a script by an officer being connected?

Hi Experts,

We currently use scripts UCCX 7.0 with opening and closing hours of CSQ controlled via defined under the time of day in the script.

I would like to know if it is possible to control the opening and the closing time of a script based on an agent is connected or not?

So basically, the office is deemed open when an agent is connected and deemed closed when there is no connected agents regardless of the time.

If possible, can you kindly point me in the right sense of how implement this corresponds to the script.

Kind regards

THERE.

Hello

Sure... in short:

-Use a step "to obtain the statistical report" to see how many officers is connected, or "ready" (your choice) and store that in an int variable

-If this > 0 then 'goto' your behavior variable open.

-If it is 0 or - 1, then goto closed.

Aaron

Tags: Cisco Support

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