Is no longer able to access the bigpond email

I see there emails it but the program stops instead of give me access

Hello Neenie_N,

Looks like you are using the Mail application with your Big Pond email account configuration but the app seems to close on its own when you open it. What I would do first, is to leave the Mail app:

Force an app to close the iOS

1. press the Home button twice quickly. You will see small glimpses of your applications recently used.
2. slide to the left to find the application you want to close.
3. push upward on the overview of the application to close.

When you have done that reboot the device and test again the question:

iOS: switch off and on (restart) and reset

If the problem persists and it is an IMAP account, I would then delete the account, repeat the steps above and then try again:

  1. Delete the email account assigned from your device with these steps:
    1. Tap Settings > Mail, Contacts, calendars.
    2. Press the email account.
    3. Press to delete the account.
    4. Add your account again.

Get help with Mail on iPhone, iPad and iPod touch

Thank you for using communities of Apple Support.

Tags: iPad

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