Issue of identity of Blackberry Smartphones blackBerry 8900 Curve

When you try to use the Blackberry app world, I received a message that I need to download a Blackberry ID. I got an option to download on the phone, I started.  Down load began and after about 4 hours has been attached to 17.  I somehow cancel and return to the screen of the App Store, a few days later, I tried to get into the App store again and I got the same message, download the code for Blackberry.  When started downloading it immediately came up with a screen showing the Blackberry identity, 100 installation.  It has been 5 days that this screen displays t it download at 100 and I can't erase or go to app world.  How can I delete?

Hello and welcome to the community!

There are... many potentially relevant KBs public on it rather than trying to post links to them all here, I rather recommend you go here:

and research... maybe on 'identity update failed', or something similar. Some of the results imply a policy that blocks, others speak AFN and other configuration items to address, still others recommend to remove the identity application entirely and let it start over fresh.

The right solution for you depends on many factors... so your review of the relevant KB articles will hopefully result in your conclusion which will work for you.

Good luck!

Tags: BlackBerry Smartphones

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