Issues with BBM blackBerry Smartphones

Whenever I charge my phone or restart I notice my bbm dates back to ancient times, I get previous pings and current pings will no longer appear, also dp displays more peoples. I decided to back up my contacts, delete and re install the app but realized after the reboot, I can download is no longer bbm as he shows me app World, bbm is already installed, but can't find anywhere in my phone. Please help I need my bbm back

Hello presh007

Welcome to the Forums of the BlackBerry Support

If you already verified and that you are unable to locate your BBM icon, then you should try reinstalling the BlackBerry Messenger application, it may be useful.

To do it from your home screen to go to Options > device > Application Management > locate and delete BlackBerry Messenger from this list.

KB10040 : How to view or delete the application installed on a blackberry smartphone 

 

Deleted once perform a battery pull reboot by removing the battery while your device is turned on, wait a min. and then reinsert this return.

Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the most recent version available. After installation, restart your device once more, connecting with your BlackBerry ID and check if you are able to send BBM to one of these devices.

Please try it and let us know of your progress.

Tags: BlackBerry Smartphones

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