It is usual to technical support to call a client and tell Windows that their computer was in great danger from viruses?
I received a call today a stone that identified himself as Windows Support calls. He informed me that my Windows program was in danger of crashing, and if I went on my computer immediately he could walk me through the steps to correct this situation. I refused, and he said he'll call again tomorrow. I also Norton Antivirus installed on my computer, and according to the latest analysis today, there is no serious problems. So, my question would be support personnel Tech Windows do actually contact customers or should I consider this a scam?
Thank you
Kathy Waddell
I received a call today a stone that identified himself as Windows Support calls. He informed me that my Windows program was in danger of crashing, and if I went on my computer immediately he could walk me through the steps to correct this situation. I refused, and he said he'll call again tomorrow. I also Norton Antivirus installed on my computer, and according to the latest analysis today, there is no serious problems. So, my question would be support personnel Tech Windows do actually contact customers or should I consider this a scam?
Thank you
Kathy Waddell
This a complete scam and one that has become very common these days. . Don't think anything such a caller said, do nothing that he tells you to do and hang up on him immediately.
At let them into your computer? If you did you are at serious risk for what they could have done it (installed spyware? Steal the passwords?), and I highly recommend that you do the two following:
1 reinstall Windows properly
2. change all your passwords, especially those of the financial institutions and online stores.
Tags: Windows
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Please write to the Microsoft Forums.
I'm sorry for the inconvenience caused.
You can also let us know if you have any questions, so that the community can help you. We will be more than happy to help you.
You can visit this link for more information:
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Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
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In the United States, you can visit the Web site of the FTC (Federal Trade Commission) to report such issues:
http://www.ftc.gov/bcp/edu/pubs/consumer/telemarketing/tel19.shtm
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This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.
John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com
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