It seems that since I installed norton security 360 v3 to my vista computer that my hard drive has stopped working error code 19 something to do with the registry

Code 19

Description:

Windows was able to successfully install device driver software, but the driver has encountered a problem when he tried to run. The problem code is 19.

Signature of the problem:

Problem event name: PnPDeviceProblemCode

Architecture: x 86

Hardware ID: SCSI\CdRomHL-DT-STDVDRAM_GT20N___CP02

Configure the class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}

The PnP problem code: 00000013

Driver name: cdrom.sys

Driver version: 6.0.6002.18005

Driver date: 11/04/2009

The system version: 6.0.6002.2.2.0.768.3

Locale ID: 3081

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Hello again once again not good it is the message that I'm getting ideas?  Thank you, Rob

Hello husa58,

Equip your Vista OS dvd, see below:

To help resolve this problem, use the tool (SFC.exe) System File Checker to determine which file is causing the problem and then replace the file. To do this, follow these steps:

  1. Open an elevated command prompt. To do this, click Start, click principally made programs, Accessories, right-click guest, and then click run as administrator. If you are prompted for an administrator password or a confirmation, type the password, or click allow.
  2. Type the following command and press ENTER: sfc/scannow (Yes there is a space after sfc) the command sfc/scannow. analyzes all protected system files and replaces incorrect versions with appropriate Microsoft versions.

Hope this helps you. Let us know anyway. Make it a great day!

"And in the end the love you take, is equal to The Love You Make" (The Beatles last song from their latest album, Abbey Road.)

Tags: Windows

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