iTunes 12.3.3.17 crashes after playing the song for about 30 seconds

Hello!

I have a problem, I'm fighting currently to solve - iTunes 12.3.3.17 iTunes crashes after playing the song for about 30 seconds.

I already tried things:

(1) the preferences removed from the library, so that they can be recreated - did not work;

(2) reinstalled iTunes - not worked;

(3) removed freshly installed Bitdefender Antivirus for Mac - did not help.

Product: Macbook Air

OS X El Capitan

I receive the following information in the log file

===============================================================

Crashed thread: queue main iTunes shipping 0: com.apple.main - wire

Exception type: EXC_BAD_ACCESS (SIGSEGV)

Exception codes: KERN_INVALID_ADDRESS at 0 x 0000000000000011

Note the exception: EXC_CORPSE_NOTIFY

Can you help me please?

elina_j,

It seems that your iTunes software seems to be stop unexpectedly when you play the music back after about 30 seconds or more. First, I would check to see if there are errors on the disc that need repair:

Disk utility (El Capitan): a disc repair

Once the repair and verification done go ahead and test the issue again. If that fixes it, then great! If this is not the case, however, I would then remove third-party plug-ins that may interfere with the operation of iTunes:

Test with iTunes plug-ins removed.

  • Quit iTunes.
  • Mac OS X:
    • ~/Library/iTunes/iTunes Plug-ins(The "~" represents your home folder)
    • /Library/iTunes/iTunes Plug-ins
  • If all the files in this folder, move it to the desktop temporarily.
  • Open iTunes and test to see if the problem is resolved. If so, you can leave these plug-ins removed iTunes. If you want to reuse these iTunes plug-ins, check with the supplier of iTunes plug-ins to see if updates are available.

From: iTunes: may crash when you plug in the iPhone, iPad or iPod touch

If the problem is still there after removing the plugins or there is none to remove, then you must then create a new library, add content to it and see if the problem persists it:

Open a different iTunes library file or create a

Mac

  1. If iTunes is running, quit iTunes.
  2. Hold down the Option key when you open iTunes.
  3. You will see a message that says choose iTunes library. Depending on what you want to do, choose Create or choose library.

Now if the problem is still not resolved then you can create a new user admin on your computer and test it there too well?

OS X El Capitan: set up users on your Mac.

Add a user

  1. Choose the Apple menu > System Preferences, and then click users and groups.

  2. Click on the lock icon to unlock, then enter an administrator name and password.

  3. Click on the button Add below the list of users.

  4. On the pop-up menu click new account, and then choose a user type.

  • Administrator: An administrator can add and manage other users, install applications, and change the settings. The new user that you create when you set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones and convert standard users to administrators. Don't set up the automatic connection to an administrator. If you do, someone could simply restart your Mac and access with administrator privileges. To secure your Mac, don't share administrator names and passwords.

  • Enter a display name for the new user. An account name is automatically generated. To use a different account name, enter it now, you can't change it later.

  • Enter a password for the user, and then enter again to verify. Using an index of password is recommended to help the user remember the password.

  • Click on create user.

  • The result of the new user will determine what we then so let us know how it goes! Thank you for using communities of Apple Support.

    Tags: iTunes

    Similar Questions

    • Satego X 200 - 21u + Win7: freeze all playing a game for about 20 seconds

      Hello

      installed win7 a few weeks ago and I need help.

      as long as I have used default displays the drivers of toshiba (~ 1 year) windows7 tends to freeze while playing a game for about 20 seconds, and everything goes normal again.

      After searching the internal pool, I discovered that most recent nvidia driver could solve this problem, so I downloaded the latest drivers for your laptop from there. now windows freezes over, but rather a huge amount of pixels displayed for fractions of seconds. could someone help me? is it possible that toshiba will bring display drivers compatible win7?

      What are the changes accurate toshiba brings to their drivers? I cannot repeat this manual?

      * edit *.

      SRY for the bad language :).

      using the version of 32-bit win7

      Hi mate,

      The point is that you should only use the Toshiba display drivers directly because are pre-tested on the on the laptop. Other drivers don't have overheating protection, which means that you can display errors and damage to the graphics card. So I advise to use Toshiba display drivers.

      I don t know the difference between display drivers, you should ask this Toshiba directly and not here in the forum of the user.

      Maybe there is another solution for your problem like cleaning your laptop with a jet of compressed air. This could blow out the dust from the cooling fans.

    • Google search results disappear after flashes on the screen for about one second.

      When using advanced Google search (http://www.google.com/advanced_search), the result will Flash on the screen for about one second, then I don't see that a screen is empty. Pressing 'Enter' again once does not change this white screen. It started there, at the time, that I've upgraded to Firefox 10.0 approximately two days. This problem could be caused by the Firefox update? When I use the Google Search base (https://www.google.com/webhp?hl=en), I don't have this problem. My OS is Windows 7.

      I'm glad to have helped, this thing sometimes works with General problems with Web sites and therefore often worth a try.

    • Apple music stops after playing a song! I use windows 10 and the new itunes. He stops playing after one, sometimes two song... radio too... Please help. I installed and all new authorized...

      Apple music stops after playing a song!

      I use windows 10 and the latest itunes on my laptop. He stops playing after one, sometimes two songs... radio too... Please help.

      I installed and all new authorized...

      Thank you...

      Markus

      same thing here for all my Mac or PC windows... they are "working" 8 months later... unreal

    • Unable to play the song in iTunes. Get a msg "original file is not found, you want to locate.

      Unable to play the song in iTunes.  When I double click on a song title, I get a msg "original file could not be found is located."  You want to locate? I click on locate, it then takes me to the music library folder that displays a list of the itunes library by date files.  If I click on one, it then brings back me to my list of songs.  I then double click on the song, and then get the msg "original msg was not found.  I can play the song in my folder to \My eMusic.  I think he's using Windows Media Player to play the song out of this folder.  Any help would be appreciated.

      Update: after a lot of research and trial and error efforts, I solved the problem.  For reasons unknown, the songs have an incorrect file path.  Will change the path on each song.

    • After downloading the update for Yosemite 10.10.5, I got an annoying popup with a beep sound blaring that says that Safari crashed. I've forced to leave Safari, rebooted and popup returned once more. Restarted again and popup went. What was it?

      After downloading the update for Yosemite 10.10.5, I got an annoying popup with a beep sound blaring that says that Safari crashed. I've forced to leave Safari, rebooted and popup returned once more. Restarted again and popup went. What was it?

      Open Safari while holding the SHIFT key

      Try to reset the settings of Safari:

      1. open Safari

      2. click on the Safari menu at the top (to the right of the Apple logo)

      3. Select the Preferences/Privacy tab

      4. click on remove all data from the Web site

      5. close Safari.

      Remove cache Safari files:

      1. click on finder

      2. look for the menu GO to top

      3. click on GO and hold down the option key. This will show a user library folder.

      4. click library and find the Caches folder

      5. in the folder caches com.apple.Safari Ouvrezledossier

      6. move the Cache.db file Trash.

      This should solve the problem. If it does not help, try to disable the Safari extensions

      1. open Safari

      2. click on the Safari menu at the top (to the right of the Apple logo)

      3. Select Preferences

      4. find the Extensions tab

      5 disable all extensions of

      6. relaunch Safari

    • If I change a file name in my ITunes library, iTunes will find changed leadership and play the song?

      I'm trying to back up my iTunes files, but my classical music has too long file names?  If I abbreviate the names of file, iTunes will find these files and play the songs? Also, what is the best way to change a name of file to an album at the same time?

      I'm not as familiar with the Windows platform, but if your main drive and the system supports file names that are long which is why your backup drive? You use a different format on your backup disk?

    • How can I play the songs that are in the format of .wma on my PC using my Desktop 4.0.9.17 Windows XP iTunes app?

      How can I play the songs that are in the format of .wma on my PC using my Desktop 4.0.9.17 Windows XP iTunes app?

      Thank you
      RS

      Hello Ristrawn,

      Thank you for your message.  There is no way to play .wma in the iTunes player.  You will need to find a 3rd party software to convert .wma to .mp3 files.  From there, you would be able to listen to the MP3 in the iTunes player.
      Please let us know if it did or did not help to solve your problem.
      See you soon

      Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

    • System crash while playing the Sims 3 'Model HP H8 - 1250a'

      Original title: have a model HP H8 - 1250 A and it just crashed all playing the Sims 3. It's only a week, if that.

      Have a HP H8 - 1250a model and it just crashed all playing the Sims 3, is only a week old so that... What can I do to prevent it happening again?

      Hello

      1. are you able to start the computer in normal mode?
      2. What is the exact error message or error code?
      3. is that the question is limited to this game?

      Try the next method and check if it helps.

      Method 1:

      Game hangs or quits unexpectedly: http://support.microsoft.com/kb/303032


      Method 2:

      If you are not able to connect to the system, I suggest you follow the below mentioned steps.

      Step 1:
      Try to start in safe mode

      How to start in safe mode in Windows 7: http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

      If you are able to connect in safe mode, and then perform step 2 and check if that helps.

      Step 2:

      Try a clean boot to safe mode and restart the computer in normal mode.

      How to solve problems using the clean boot in Windows 7: http://support.microsoft.com/kb/929135

      Note: Once the diagnosis has been made, make sure that you try to step 7 of the article to reset the computer as usual.

    • After playing the game the Sims 2, impossible to shut down the computer, get black screen

      Hi all

      I am running Windows 7 Home Premium 64-bit, and I recently installed the Sims 2 DVD Edition. The game itself works very well. He's not planting or lag or cause my computer is turned off. I can walk much and create characters; what I noticed is that some of the sound effects play, which is minimal.
      However, after playing the game and I'm going to shut my computer down, the screen just goes black and the computer stays on. The processor will run nothing will work. The computer just stays, but the screen remains black. He doesn't even go to the "shutting down" screen or anything. Straight black. I let it stay like that for 15 minutes just to see if maybe, it was just to take some time, but the computer still shuts.
      It normally stops if I do not play Sims 2.
      Original title: Sims 2 causing my computer does not shut down properly?
      I think I have Directx 11, because when I installed my graphics (ATI Raedon 7770) it updated automatically to that. I play other games like Skyrim here, which does not cause this weird close the thing. I installed the patch from EA Games for the game itself, as well.
      Help would be appreciated, because I'd really like to be able to play Sims 2! If one of the expansion packs resolves that it be so. Anything to solve this problem!
      Thank you.

      Hello

      According to the Windows Compatibility Center, the Sims 2 game is not compatible with Windows 7.

      http://www.Microsoft.com/Windows/compatibility/Windows-7/en-us/details.aspx?type=software&p=the%20Sims%202&v=EA&UID=1&l=en&pf=0&PI=0&s=Sims%202&OS=32-bit

      Method 1:

      I suggest you to install the program in compatibility mode and check if the problem persists.

      Please visit the sites below:

      To uninstall a program:

      Uninstall or change a program

      http://Windows.Microsoft.com/en-us/Windows7/uninstall-or-change-a-program

      To install a program in compatibility mode:

      Make older programs in this version of Windows

      http://Windows.Microsoft.com/en-us/Windows7/make-older-programs-run-in-this-version-of-Windows

      If the problem persists, then I suggest you to contact the program provider for assistance with the issue more on the site:

      http://support.EA.com/

      Method 2: Clean boot

      When the computer starts to boot, programs non-Microsoft will not be started and would avoid any interruption of their share.

       

      How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

      http://support.microsoft.com/kb/929135.

      Note: once you are done with the boot, follow step 7 article to set your computer to normal startup.

       

    • Photoshop crashes after opening the Raw files

      I have i76800K Broadwell-E 64 GB RAM and 512 GB Samsung 950 m2 SSD Intel processor.

      In Windows 10 when I edit the raw files of 50 or 60 and open them in Photoshop, my PC freeze for about 20 seconds after opening all the files then its fine again. I tried on different PC and it's the same question. I tried to optimize my system and nothing works. Never had this problem in Windows 7. But same question in Windows 8.1 and 10 everyone has experienced the same problem here? Can you try to open about 50 raw files in Photoshop and see if your PC crashes for 15-20 seconds after their opening.

      Thanks for your help.

      OK, installed the latest version of Photoshop CC 2015.5 and looks like the problem is solved. Looks like it comes with Photoshop CC 2015.0.

      Thank you

    • Alphabetically when you play the song on the album

      When I chose to play a song on an album, the next high feature shows the songs in alphabetical order, instead of the next song in the album. This happened after I updated iTunes to the latest version. 12.5.1

      How to disable this option? It's incredibly annoying.

      Thanks in advance.

      I have a similar problem... When you say alphabetical ordered song it is for your entire library or in the album. I have a problem where he plays the next alphabetical song in my library...

      If I have:

      (a) play a song and let it run all the way, the next piece seems to be the next song in alphabetical order in my entire library regardless of the artist/album.

      (b) if I start a song playing and press the "skip" button, the next piece seems to be the next song in alphabetical order in my entire library regardless of the artist/album too.

      I turned random and stopped playing the song seems to have been fixed, as if the random parameter was reversed on is off and visa versa... Although random shouldn't be alphabetical?

    • My Mac Book Pro iTunes no longer displays my playlists and under the songs I see that previously downloaded MP3 songs not many who were previously in iTunes and part of my playlists. .

      My Mac Book Pro iTunes no longer displays my playlists and under the songs I see that previously downloaded MP3 songs not many who were previously in iTunes and part of my playlists. .

      Turingtest2 CSA user help document: empty/corrupted iTunes after upgrade/crash library - https://discussions.apple.com/docs/DOC-6561

      If you do not see your content after updating to iTunes - https://support.apple.com/kb/HT203225

    • Play the songs of non-iPhone to Macbook Pro via A2DP

      Hello!

      I've only had my macbook pro for 3 days and I love it! Now, I want to play my songs for Xperia Z2 speaker of my Macbook Pro via Bluetooth A2DP profile. Is it possible to do it without using any apps?

      In terms of Xperia, I could "throw" my songs to the Macbook Pro, but I do not know how. I have no intention to play the songs on my iTunes my Xperia phone via bluetooth-controlled.

      Any suggestions or advice is very welcoming. Thanks in advance!

      In theory, it is possible, although I never did. First step would be to pair your Xperia Z2 to your MacBook pro via bluetooth. The icon located at the top of your screen by the date and time, just after the wifi icon. You may need to activate bluetooth on your Z2. Check out this app for your phone that promises easy streaming

      e-with-the-new-throw-feature/ http://developer.sonymobile.com/2013/01/08/Play-your-mobile-content-on-any-Devic

      That's all that I have for now

      John b

    • There is no sound when I try to play the songs of desktop PCs.

      There is no sound when I try to play the songs in my library or radio.  The speakers are very well because I can play from iTunes radio on the internet and local music. I've deleted and reinstalled iTunes, restarted my computer and I know that the sound is turned on. Curiously, it seems that the song moving forward and does not in fact (the blue line streaming lights up blue when I select a song or an advance to the next song.

      See the replies in this thread:

      iTunes no sound

    Maybe you are looking for