iTunes and QuickTime no longer works on my computer

original title: BEX error with iTunes

A few weeks ago iTunes and QuickTime programs stopped working on my computer, which is relatively new.

One thing that I don't me remember who could help, is that the problem began to occur during the same time, I backed up my C drive on a hard drive portable. It was the first time save this new computer, but the hard drive is old and has existing data from an old computer.

Windows has detected the problem a few weeks later, with the following information:

Failing the Application path: C:\Program Files (x86)\iTunes\iTunes.exe

Signature of the problem
Problem event name: BEX
Application name: iTunes.exe
Application version:
Application timestamp: 4d06bba9
Fault Module name: MSVCR80.dll_unloaded
Fault Module Version:
Timestamp of Module error: 4a2752ff
Exception offset: 742929e1
Exception code: c0000005
Exception data: 00000008
OS version: 6.1.7600.
Locale ID: 1033
Additional information 1: 0a9e
More information 2: 0a9e372d3b4ad19135b953a78882e789
Additional information 3: 0a9e
Additional information 4: 0a9e372d3b4ad19135b953a78882e789

Any help would be appreciated! Thank you!

Take a look at Apple's support site and do a search there.

Is - this similar to your problem?  If so, there are a few similar posts here that can help.

If it is the same thing, some say it seems to be a problem with too many (bad/old/incorrect) quicktime files or files in windows\system32 or windows\SysWOW64\ apparently. But it also seems to be a common problem with a quick google search.

Tags: Windows

Similar Questions

  • How can I restart my iPhone 5 c? I tried to connect to iTunes and that has not worked. Then I tried now the home and sleep/wake buttons simultaneously, but that no longer works. My charger works. What should I do?

    How can I restart my iPhone 5 c? I tried to connect to iTunes and that has not worked. Then I tried now the home and sleep/wake buttons simultaneously, but that no longer works. My charger works. What should I do now?

    Looks like a hardware problem (with your home button).  You should probably make an appointment with the genius of Apple on an Apple store near you.  This link can help: >

  • No sound when using Firefox. ITunes and QuickTime work well

    While surfing with Firefox, YouTube and other videos have no audio. ITunes and other audio programs work very well.

    Your Firefox Plugins are quite old you need to upgrade.

    -> Update all of your Firefox Plugins

    -> Restart Firefox

    Also make the suggestions mentioned in the following article:
    -> Cache and delete Cookies

    Check and tell if its working.

  • Problem with deletion and Redownloading iTunes and Quicktime. Error: unavailable network resources

    Original title: trouble with deletion and Redownloading iTunes and Quicktime

    I am trying to remove iTunes in my computer through my control panel, but its telling me that it cannot remove, because of unavailable network resources.  I accidentally deleted quicktime then this all started.  Before iTunes was working.  When I try to re-download the ITunes it says that you must delete old version first.  Please help me someone with a great idea?


    Step 1: Check if you are able to uninstall iTunes in the clean boot state.

    From your computer by using a minimal set of drivers and startup programs so that you can determine if a background program is interfering with your game or program. This type of boot is known as a "clean boot".


    How to configure Windows XP to start in a "clean boot" State

    When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

    1. click on start and then click Run.

    2. type msconfig and click OK.

    The System Configuration Utility dialog box appears.

    3. click on the tab general, click Normal Startup - load all services and device drivers and then click OK.

    4. When prompted, click on restart to restart the computer.

    Step 2: Pass through 'Verify iTunes and related components are completely uninstalled' in the article below:

    Then try to reinstall iTunes .

  • In addition, no trouble with iTunes and QuickTime recovery partition

    T couldn't find the post I put forward...
    My Qosmio E series (I n know where to find that one is) had a recovery partition, as said in the title... hard disk and I got it to factory settings, and so now, it seems that he doesn t have a recovery partition. How would return the recovery partition?

    2. problem Description: I tried to install iTunes. Things then began to happen because of iTunes and QuickTime do not install it... Windows Installer Gets a deep mistake... that keeps me so to uninstall anything related to iTunes and QuickTime and windows update then gets a code 80070424...

    Initially it has disabled my DVD player but I fixed... What can I do to make it back to the normal execution and able to install iTunes...
    This problem was happening over a period of 3 days
    My computer is on a network with another computer.

    Thank you
    Operating system: Windows Vista

    > Couldn t find the post I put forward...
    Just click in this thread on your account name and you will see the list of all threads that are created.

    I saw your ad on the other and you're pretty confused with this. On laptops Toshiba, there is no recovery partition and recovery image is recorded on the second partition in the file called HDDRecovery. Do not change anything here and you will be able to use the HARD drive recovery facility when you want using F8 and repair my computer option.

    iTunes and QuickTime are not Toshiba applications and if you have problems with it you should contact Apple and their support. They have designed and tested clean products and they should be able to help.

  • PC tools and HWsetup no longer work


    I found that Pc tools and Hwsetup no longer work. How can I get back them? They are important for my system?

    Thanks in advance


    You can download the Toshiba driver page.

    To be honest, I don't find them not important, they're just the Toshiba Utilities:

    1 pc tools show you battery, hard drive, Cpu temperature
    2 Hwsetup to certain system settings.

    I do not use them and uinstalled as other utilities such as free Config

  • iTunes and quicktime can be install on windows vista 32

    When I install itunes when almost done... installation error says:

    "There is a problem with this windows installation package.a program required for this installation complete would not your personal provider or support package."
    When I install quicktime I get 2 errors along the way who says:
    1.) "error writing to the file: C:\Program Files\QuickTime\PropertyPanels\PanelHelperBase.qpa.

    Make sure you have access to this directory.

    2.) "error writing to the file: C:\ProgramFiles\QuickTime\PropertyPanels\PropertyPanels.plist"

    Make sure you have access to this directory.

    then the installation cancels have another error

    There is a problem with this windows installation package.a program required for this installation complete would not your personal provider or support package.

    hope someone can help me install itunes... I need to sync my itouch and ipad3...

    Perhaps your best place for help is communities of Apple forums.

    Try the following...

    Apple support communities - rod

    iTunes and quicktime - delete and reinstallin

    iTunes for Windows

    Trouble installing itunes and quicktime

    Good luck.

  • Problems to install iTunes and Quicktime

    I had problems with the installation of all downloads, but the most important of them is me itunes and quicktime, everything that I try to install it says that the

    program does not have a valid digital signature, I did some research and found that this normally wouldn't be a problem because you can ignore

    and install the program. This is not the case, because it seems that my computer where if the digital signature is not valid, I can't install the program. This has been

    for a few months now and it seems to be affecting only recently updated software.

    Hello JFINK,.

    Thank you for visiting the website of Microsoft Windows Vista Community.

    Just for your understanding, the definition of a digital signature is lower.

    What is a digital signature? I suggest that make sure you that the antivirus program is up to date, if you do not have a Windows Live OneCaretrial.  Then try to do the installation.

    Let us know if these steps solve your problem.  I hope the information is useful.

    Kind regards

    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • How can I download itunes and quicktime for windows 7 (64 bit)

    I'm trying to download the most recent, or any other version of itunes on my PC which has Windows 7 (64-bit).  I don't have Quicktime and looking to download or install Itunes or each, quicktime and itunes, separately (everything is better and market).

    The problem is that my PC with Windows 7 is 64-bit and I can't find the right version/s download.

    Facts: firstly - I downloaded itunes and received an error that I need to download QuickTime, then I downloaded quicktime with itunes and and received an error message that qtime was for 32 not 64 bit and I need the 64-bit version.  I can't find the combo of the two download requests or quicktime on its own compatible for windows 7 64 bit.

    Help, please...

    You can find good download here: you want to check the box at the bottom (64-bit) (circle).

    iTunes and Quicktime are installed as part of the same package.

  • I encounter the error (can not open key: HKEY_local_machine32\software\microsoft\windows\currentversion\run...) during the installation of iTunes and QuickTime on my laptop.

    I encounter the error (can not open key: HKEY_local_machine32\software\microsoft\windows\currentversion\run...) when installing iTunes and QuickTime on my laptop (Windows 7, 64-bit operating system).  Tried to change the registry key to make sure that I had (full control) in the registry key main (HKEY_local_machine\software) and all of its subkeys (including \Wow6432Node and \Microsoft) and restarted my PC.  But I still get the same error message.  What Miss me?

    ORiginal title: HKEY_local_machine32\software\microsoft\windows\currentversion\run

    I tried all the advice support online from Apple without success.  Then I called Apple support and they want to charge me a fixed fee of $19.95 to Troubleshoot modifying registry keys with me.  I refused, and this is why I post this question on the Microsoft Forum.

    Did you follow this advice?

    "Did you download and save iTunes on the desktop > then right click > select run as administrator to install.

    And do you have displayed in iTunes community that is free to do?

    Ask the question in the community Apple iTunes:

  • I can't install the new application on my iphone 5s revel.  I tried to install the update, and that did not work.  I deleted my app and rebooted my phone and tried a clean install and that no longer works... Help!

    I can't install the new application on my iphone 5s revel.  I tried to install the update, and that did not work.  I deleted my app and rebooted my phone and tried a clean install and that no longer works... Help!

    Please see the post below updates on the issue of the revel facilities:

    Problem installing Adobe Revel 2.3.2

  • USB keyboard and mouse no longer work after motherboard change

    I recently changed my motherboard for an ASUS maximus VI Impact, keeping all the other components of the same with the hope of making a generation m - ITX. Now when I turn on the windows machine starts normally, but on the home screen when I type my password to connect, the keyboard and mouse seem to lose the power and stop working.

    I tried all USB ports and think its unlikely a hardware problem as the keyboard and mouse work in Bios menu. Also, I have messed around with heritage and setting USB in the Bios, nothing helps. I have a feeling that I have to install the new drivers of motherboard to enable USB support but I can't do that without logging, and the motherboard doesn't have a PS/2 port as well as rules using a PS/2 keyboard.

    After reading I think it might have something to do with the version of windows installed on the SSD, I'm using (this is a version for windows 7 Home premium 64-bit OEM) and different sources say that this can only be connected to a motherboard. Is it interesting to try to do a clean installation of windows or will it be a waste of time with my current version? My ideas, please help.

    Hello George,.

    Thanks for posting your query in Microsoft Community Forum.

    Before you start with the troubleshooting steps, please answer the following questions.

    1. What is the brand and model of the computer?
    2. How do you reinstall Windows on the new motherboard?
    3. Have you received the OEM (Original Equipment Manufacturer) installation DVD?

    The OEM of Windows version depends on the hardware ID. If you change the motherboard of the computer, hardware ID changes and you will not be able to install/work with the version of Windows OEM.

    I would recommend that you connect another keyboard and mouse to the computer and check if it works. If the game different from the mouse and keyboard does not work with the computer, you may want to consider reinstalling Windows. For more information on reinstalling Windows, you can ask the OEM.

    We know the result.

    Thank you.

  • some sites like youtube and hulu do not work on my computer

    some sites like youtube and hulu do not work on my computer, but others are working as yahoo and facebook. the video started working on youtube and then disappear, I don't know why


    Try a new installation of the Flash plug-in as follows.

    First, download the Flash uninstall utility on the link below and save it in your downloads folder.

    Flash Player Uninstaller.

    Once the download is complete, close all the browser windows, open your downloads folder and run the program uninstaller.  After this has completed, restart the laptop.

    Then (unless you already have it), download and install Firefox , then using Firefox, download and install the latest version of Adobe Flash. Note: You can deselect the option to include McAfee Security Scan Plus before download. 

    Close all browser windows before you run the installer of Flash.

    Start Firefox and see if the videos etc. play Ok in this browser - if they do, close Firefox, open Internet Explorer and click on the same link Adobe Flash above to get a command prompt to install the ActiveX component.  Once completed, restart Internet Explorer.

    Kind regards

    DP - K

  • Updated my 6 s more to iOS 9.3.1 and bluetooth no longer works on all devices.

    After the upgrade, my bluetooth headset and car of office no longer work.  Is no longer working, I mean by that is a horrible connection combined with an intermittent audio muting.  Get back to 9.3 and see if that helps.  Anyone else having the same problem?

    Have you ever tried to force reboot the phone by holding down the button sleep and home for 10 seconds, until the Apple logo comes back again?

    You won't lose data, but it can cure some problems after installing new software.

    If this does not work, and where you live updated, try to set it back to the factory settings and of restoring the last backup again:

    Use iTunes to restore your device to factory settings - Support Apple iOS

  • Wont install iTunes and quicktime.

    When I try to install Itunes, it tells me that used to install quicktime, and which he needs I tried to install QT only, he was unsuccessful and he says there is an another instillation underway, so she can finish it. I've never had itunes on this computer, so I can't uninstall it. I have vista.


    Follow the information from apple to the links below

    Remove and reinstall iTunes, QuickTime, and other software components for Windows Vista or Windows 7


    Problem installing iTunes or QuickTime for Windows


    Or ask for their support of itunes


    Also try the discussions of apple itunes

Maybe you are looking for

  • Definition of Spotlight on macos Sierra

    Hello I had been using spotlight to search for words in El Capitan without any problems before. However I just upgraded to Sierra and spotlight returns no definition of the word. I did a clean install, but no changes in the light of the preferences.

  • Closed all apps before stop then start in morning, said open Firefox "well, it's embarrassing." Why?

    I have a new HP and Windows 7. I always close my apps before closing every night. In the morning, I open Firefox, Thunderbird and Sunbird first. Lately Firefox has been coming up with the very polite error message: "well, it's embarrassing." Then he

  • iPad 2 after the installation of ios9.3

    After installing ios9.3 on and older iPad2 that was working fine, now the Ipad2 gets message "could not activate iPad."  Followed the instructions but loop since Tuesday. Not seem like I am locked out.  All the suggestions that calling Apple support.

  • where the ivi configuration store? How to install it?

    I learn IVI driver and I know that IVI config store is a database of config for instrument pilots. But I don't find Not IVI config store files anywhere in my computer after installing NI MAX I have missed something? Is it autonomous IVI config file i

  • WRT54GS2 and Siemens ADSL modem - give up Internet connection

    I have a problem with the internet connection. I have a Win98 Office connected directly to a DSL - SIEMENS Speetstream 4100 modem. This connection works well. I had a (old school, blue and black) WRT54G wireless router connected to it which enabled m