iTunes and QuickTime no longer works on my computer

original title: BEX error with iTunes

A few weeks ago iTunes and QuickTime programs stopped working on my computer, which is relatively new.

One thing that I don't me remember who could help, is that the problem began to occur during the same time, I backed up my C drive on a hard drive portable. It was the first time save this new computer, but the hard drive is old and has existing data from an old computer.

Windows has detected the problem a few weeks later, with the following information:

Description
Failing the Application path: C:\Program Files (x86)\iTunes\iTunes.exe

Signature of the problem
Problem event name: BEX
Application name: iTunes.exe
Application version: 10.1.1.4
Application timestamp: 4d06bba9
Fault Module name: MSVCR80.dll_unloaded
Fault Module Version: 0.0.0.0
Timestamp of Module error: 4a2752ff
Exception offset: 742929e1
Exception code: c0000005
Exception data: 00000008
OS version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information 1: 0a9e
More information 2: 0a9e372d3b4ad19135b953a78882e789
Additional information 3: 0a9e
Additional information 4: 0a9e372d3b4ad19135b953a78882e789

Any help would be appreciated! Thank you!

Take a look at Apple's support site and do a search there.

Is - this similar to your problem?  If so, there are a few similar posts here that can help.

If it is the same thing, some say it seems to be a problem with too many (bad/old/incorrect) quicktime files or files in windows\system32 or windows\SysWOW64\ apparently. But it also seems to be a common problem with a quick google search.

Tags: Windows

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