iTunes can't locate my music. When I try to play a song one get an exclamation point and the message "the song could not be used because the original file cannot be found. You want to locate?

I don't know if I am posting this in the right place. If she must be somewhere else please let me know.

When I try to play a song I get an exclamation point next to the song and a pop up that says: "the song could not be used because the original file cannot be found. You want to locate? »

I use Windows 10 and iTunes version 12.3.1.

It's the path statement where the music is currently located on my hard drive:

If I click on a single song from within File Explorer, it opens iTunes and the song plays without problem.

To try to solve this problem, I went in 'Advanced' in 'Préférences' and changed the iTunes media folder location to match the location of the files on my disk hard as you can see below.

Unfortunately, it did not work either. iTunes is always gives me the same message that it cannot locate the original files. I REALLY hope someone can help me finally tried for weeks to solve this problem.

Thank you!


Now iCloud is down, if something happens on the end of apples.

Tags: iTunes

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