iTunes does not appear the option to check the iOS Software Update

I have a 6 more than 64 GB iPhone with iOS installed 9.3.5, laptop HP Windows 7 (SP1). The latest iOS updates bit (of IOS 8 or 9, I did "over the air" rather than connecting to iTunes on my laptop.)

This time, with 10 being released iOS and reading online on a certain number of iPhones in 'brick' update 'over the air', I decided to update by connecting via a USB/lightning cable to my laptop and iTunes.

When you open iTunes on the laptop by clicking on the device (iPhone) and the 'summary', she properly showed the current software on my phone (iOS 9.3.5), but no option for "check for updates". He also says "Connect this iPhone with a USB cable in order to update or restore it is a software", which seems strange, because it is connected via USB and is recognizing the version of iPhone software up-to-date and correct. After not being able to understand why, I have found also that iTunes 'control upgrade' says that v12.1.1 has been current. After some research online, I came across a Web site that shows iTunes was up v12.4.3 at the time of writing. Therefore, I went on Apple's site to update iTunes, as I couldn't do to in iTunes itself. I found that the latest version is 12.5.1.21 I downloaded and installed (without uninstalling the previous version first). Still the same problem. Then, I uninstalled this version latest and updated to iTunes on my laptop and reinstalled. Still the same problem.

I was able to 'Sync' and the phone to iTunes with no problem at backup.

Can anyone help please?

Post edited by: colboy58

I considered just take a chance and update the iphone software app 'Settings' of the phone with the ability to do a "restore" via iTunes on the laptop if I ran into problems. Then, however, I found that the button "backup restore" in iTunes was "greyed out" and not "clickable".

Hi colboy58,

Thank you for using communities Support from Apple!

If I understand your message that iTunes appears that a software update is available for your iPhone 6 Plus. Since iTunes showed previously that it was also updated, there is probably a problem with the security on your PC iTunes software to communicate with our servers.  Please follow the troubleshooting steps in the link below to get started:

Solve the problems between iTunes and third-party security software

Take care.

Tags: iTunes

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