iTunes playlists/media, missing since the update of the sierra

It will be difficult to explain, but my Mac threw a fit when I updated for sierra.  Initially, I lost my entire library.  It's on an external drive and sierra seemed to point to the default library.  Called Apple and they said the "file multimedia iTunes was missing.   Sharp itunes for the external drive and he could not see.  Probably because of the missing multimedia iTunes file.  Took an hour of round Mobile files and the technician left me with the items to copy and said "that should do it."  After that a few hours I received a message that the hard drive was full!  Somehow he had copied to files and duplicate the hard disk.  All my playlists were too with the counties of game and bookmarks missing from TV etc.   Some worked me and somehow got all this back and forth, the whole lot, but now I have 2 files on the external HARD drive.  the one with the real files (less the multimedia file mentioned previously).  The other file has files itl etc. and the iTunes media inside as well as the illustrations, BUT in the preferences folder, the library is pointing to the folder which has just the files in it and NOT all the info in there library database.   It works, what's more to say apples, fix, but it's a weird way of working and im about to move my library to a new drive and I see bad to come.  Can I move the two files to new HARD drive? If yes how it will find my playlist information and files when they are distributed in 2 files.  My apologies for what is long. Thanks for the pointers

Preferences do not "point" on location of media except to say iTunes to put whatever it is added from this point, the to this place. The only thing pointing to the location of media is each individual line in the .itl file entries.  It seems to me that you used to have a shared library with multimedia files on a drive along with the rest of the library support on your disk files inside.  You do not specify what has happened when you "lost" your library.  If you say that you lost playlists and counters that it sounds to me like you are creating a new library (.itl) starting with a white and adding media to him to get a stand-alone library the way things normally are.  Personally, I wish that you had come here first because we probably could have cured it all in 5 minutes, being a little more than a power - a by-the-book mindset. There is probably an easy fix, but now everything has been confused by you and Apple apparently trying to get everything back up to the main drive I don't know where we are.

You have a backup from before doing the update?  You still need a backup.  If you do then things likely to find without too much problem.

Are your files on the external hard drive always as they were before?  You have two folders in library in your music folder? You must be old. Try starting iTunes while holding down the option/alt key and when you are prompted to select the .itl file in the old folder.  This is the file 'pointing' for your multimedia files on the external hard drive and containing of playlists, ratings, date added, etc.

Tags: iTunes

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