ITunes using factory restore feature does not reset
After that my son broke his iPhone 4s, I gave her an old iPhone 4. However, it has a password that we can not remember. So, I tried to do a reset factory via iTunes. I followed the process online, including: 1) by pressing the Power button and the hand until the screen displays the connection to iTunes; and (2) then using the restore on iTunes feature that starts to download the latest version of the software. However, during the restart of the iPhone 4, it goes back to the original rather than repeat password protected screen.
Any suggestions?
You chose to restore as new?
You need to do this.
If you restore from a backup, then the password will always be there.
Tags: iPhone
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