IVe tried both updates java online and offline, but failed to install Java 6 on vista

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  Please see:error download or update Adobe Creative Cloud applications

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  ·         You are able to install other updates successfully?

  ·         You get the error message?

  Follow these methods.

  Method 1: Temporarily disable the security software.

  Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.

  Method 2: Put the computer in a clean boot state to see if there is a software conflict as the clean boot helps eliminate software conflicts.

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  http://support.Microsoft.com/kb/310353

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  After the clean boot used to resolve the problem, you can follow these steps to configure Windows XP to start normally.

  (a) click Start, run.

  (b) type msconfigand click OK.

  (c) the System Configuration Utility dialog box appears.

  (d) click the general tab, click Normal startup - load all services and device drivers and then click OK.

  (e) when you are prompted, click on restart to restart the computer.

  Method 3: You can also manually install updates (KB number) by downloading from the Microsoft Download Center.

  http://www.Microsoft.com/downloads/en/default.aspx

  Method 4: Follow the steps in the article.

  How to reset the Windows Update components?

  http://support.Microsoft.com/kb/971058

  You cannot install some programs or updates

  http://support.Microsoft.com/kb/822798

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  1. to narrow down on the issue, I suggest you to print several copies of a Word document or notepad.

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  Samhrutha G S - Microsoft technical support.

  Visit ourMicrosoft answers feedback Forum and let us know what you think.

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  With regard to:

  Samhrutha G S - Microsoft technical support.

  Visit ourMicrosoft answers feedback Forum and let us know what you think.

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