J013TX - HP support Assistant stuck

Similar Questions

• HP Support Assistant - uninstalled and reinstalled - now it does not work!

  My HP Support Assistant stuck on Create Restore Point.   Well, I followed your instructions for which has been published in many other threads and uninstall HP Support Assistant and re-installed, and now it won't do anything.  It opens upward and the button FOLLOWING is not highlighted if I click it nothing happens... it's totally useless now.  What can I do to make it work again?  Help! (see image below - all I can do is minimize, maximize, or close the screen.  FORWARD button does nothing!)

  My computer is only 1 year old and I run Windows 8-64 bit.  Never had a problem with it before, but tried the air upward and it got stuck about to restore, so I followed your instructions, rebooted after UN-installing and uninstall, now, it won't do anything.   I also tried to restore HP Support Assistant of the Recovery Manager and it's always the same: do nothing.  How can I get my updates now?

  I have a HP Pavilion p6 2310.  I have installed Windows 8.1, it is fair to Windows 8.  Thank you.

  Never mind... I fixed it myself.  I did a system restore before I uninstalled and reinstalled HP Support Assistant yesterday and now it works again!

• HP 250 G4: update Bios stuck (HP Support Assistant)

  Hello

  I was updating some drivers through HP Support Assistant, and BIOS update got stuck as shown on the picture below. I was hoping that someone will be able to direct me what to do next. I'm afraid the computer restart or stop the installation.

  If I stop and install an update of the Bios from another somewhre, that will maybe bad installation?

  Thanks in advance,

  Miloš

  

  Hello

  You are welcome

  The flash would have occurred at the start, so that this didn't happen, your existing bios revision will not have been affected.

  My personal opinion would be not updated the bios unless the update fixes a problem that you are experiencing or adds additional functionality you need - if the machine is running Ok, there really is no need to update.

  Note:  I see in your screenshot that your current bios revision is F.1A - there are 2 dream later listed for your laptop.  The HP Bios updates are cumulative, so if you don't want to update, the latest version will contain all the corrections/improvements offered by previous versions - the last enumerated revision is here.

  Kind regards

  DP - K

• HP ENVY notebook: Support assistant - unable to check updates

  HP Support Assistant does not work correctly. Try looking for updates/messages, it connects to the HP Server but then goes no further. I find myself with the following:

  

  I've deleted and reinstalled, but it makes no difference.

  (Interestingly, the HP support site is not recognizing my phone either on the option "identify now".)

  Laptop HP ENVY - 15-ah150na (ENERGY STAR)

  SN - [personal information]

  PN - N7H24EA #ABU

  Windows 10, 64-bit.

  Since there are about 3 hours, the laptop in question crashed and is now stuck in a loop of startup repair. It seems that HP Support Assistant is currently the least of my worries.

• Unable to do the updates recommended by HP Support Assistant

  I use HP Pavilion m6 with Win7. HP Support Assistant says that there is an important update for Intel My WiFi and wireless drivers for MS Windows 7, which consists of a 206,14 MB file. I downloaded this 3 times now, but it will apparently not be complete the process since the notification back. I get a message that says that the wireless lan and bluetooth are not connected, but Device Manager indicates that they are working properly. What gives?

  Hello. I ran into the same problem tonight with several downloads showing that they need to be updated. Whenever I tried to download, it would get stuck on the part of the installation process. Finally, I raised the 'Check for HP updates now' and all of the alerts went off, showing that everything was up-to-date. Not really sure what happened or why...

  I first noticed the alerts after having my internet cable and the phone turned back today. I just thought this bc I just got a pop up for my computer need to reboot for updates... I've been reporter restart for a few days and that might have something to do with it also, but that caused no problems in the past.

  In any case, I hope this helps you or someone else. Have a good night and God bless!

• HP Compaq 8200 Elite CMT PC: HP Support Assistant Runse forever

  Since I got this machine, this "HP support Assistant" software turn on periodically and still works, but especially it gets stuck in step 2, "Download updates" and finally, I have to stop it after a day or two, so that it will freeze.

  Then, very often, it will produce a message "Printer software update available" and when I say 'yes' then I get an another messages saying: (hpqusgh) could not connect to content content URL / default.

  If I download for my HP Officejet Pro L7780 AIO, so it seems that my software is up to date.

  What gives?

  Uninstall the HP Support Assistant software, download from this site, and reinstall.  Personally, I do not use it, is not trustworthy and problematic.

  http://WWW8.HP.com/us/en/campaigns/hpsupportassistant/hpsupport.html#.VLPRZlItF9A

• M6-K125DX: Bug HP Support Assistant

  When I open HP Support Assistant, I've stuck to the screen "Welcome to HP Support Assistant" and could not press the next button to go further. All other options I can always press on, but it does not apply as long as I press the next button. It is as if the button is frozen and cannot be hired. As shown on this picture here: http://gyazo.com/63a10a750c5336c185ad9cd2e411a073

  Is there anyway I can bypass the next button and apply my options?

  Hello:

  Click on "Yes (recommended)" option "you want to share anonymous usage data with HP?

  Now the button 'Next' becomes active.

  Concerning

  Visruth

• iPad, Safari froze and was told that I had to call apple for support assistance.

  My iPad Safari froze and was told that I had to call apple for support assistance.  I called and gave the last four digits of my serial number of the iPad.  They wanted me to download app and pay money, but it felt weird, so I hung up. Am I or my systems compromised in any way by calling and giving the serial number or hang up in time that nothing should be affected?

  Do this...

  Tap Settings > Safari and then slide down and tap clear history & data website, then reboot your iPad.

  The number they gave you is not Apple.

  Never give any personal data abroad on the net, including serial numbers.

• HP laptop - 15-ay011nr: HP Support Assistant suggests an incompatible update to my system

  Hello

  HP Support Assistant suggested three updates for my system.

  When you try to download the wizard, all of the facilities have not (a phenomenon that has been described by some other posters in this forum).

  So, I looked for each three updates directly in the HP site, after finding my computer and the operating system (HP for computer laptop 15-ay011nr, 10 64-bit Windows).

  I have found two of the updates, but not the third, called: "Intel WLAN for Micorsoft Windows", with Softpaq number SP76133, version 18.40.0.9Pp2, if it is relevant.

  When I reviewed this softpaq number in the site, I have found, but saw that it's only for windows 7 and 8.

  Why the HP support assistant that suggest an update for my system win 10?

  Am I supposed to download it?

  If not, is there a way to stop the support Wizard to think that I should install it?

  Thank you!

  Eitan

  Hey there! @Eitan_L, thank you for visiting the Forums from the HP Support!

  I understand that HP support assistant is to give false information.

  I suggest you uninstall all components of HP support assistant programs in Control Panel.

  Restart your PC and reinstall the latest version of HP support assistant from this link: http://hp.care/2ezPyyk

  After installation please try to check the updates and see if you still have the same problem.

  Please let me know the results!

  Have a great day!

• Pavilion HPE-414sc: HP Support Assistant does not connect to the HP Server

  HP Support Assistant does not connect to the HP Server. Do not download messages and updates of definition. Does not collect configuration information. Does not scan my system. Does not prepare the action list.

  I installed Windows 10 once again. After installing HP Support Assistant work.

• HP Support Assistant does not - SOLVED

  Hi all. My Assistant Support HP just upgraded to the new and does not work to search for updates at all. He goes on to say that he will search for drivers on - such and such date, then then I'll watch, and he will have a new date and said its never been updated. When I click Refresh, he said 'shutdown. Please wait... »

  When left alone for a minute he uses almost HALF of my computer resources, then I kill the process such that it does not show its actually nothing.

  I tried to reinstall the old, only of him have updated to the new one anyway... Any ideas would be greatly appreciated.

  HP-DV6929WM. Intel Core i7-26630QM. 6 GB OF RAM. 750 GB hard drive.

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• HP Pavilion 500 series: I get a message saying that you have pending updates for Hp Support Assistant over and over again

  HI a little while back I upgraded to anniversary Windows 10 update things went well for me I keep hp Support Assistant on my desktop in the process of updating Windows 10 anniversary.  Finally, I decided one day to check hp Support Assistant to ensure that I had the lastestet version.  I went into Hp Support Assistant and clicked on about and clicked on the button for the latest version control, then a window is come in saying I had pending updates for Hp Support Assistant I would like to apply or not.  I pushed on the Yes button.  After the download and install updates and hp support Assistant stops and tempary files are deled then hp support Assistant will restart and return to the start page.  Everything seems to work fine download with green and white checkmarks circles with the categories above.

  I guesss I am asking for help it is because for days and days now when I go to HP support Assistant and click search the latest version that I get this message, you have pending updates for the support of hp Assistant you would like to apply or not.  I would now like to how pending updates will I have to ask a support Assistant hp until I don't see updates are available for the support of hp Assistant.

  Here is some information that might be helpful below:

  HP Supportt Assistant program file version: 16.101.7752

  How can I ensure that I have the latest version of the Support Wizard on my desktop computer.

  HP Support Assistant: 8.3.34.7

  Patch: 8.3.34.7

  Framework: 12.5.32.37

  Configuration files: 8.0.6294.2155

  Let me now is how easyier I could apply all updates waiting for the support of hp Assistant for Windows 10 home Edition 64-bit operating system.

  Thanks for your time and your help.

  @funny35,

  I'm glad that I could be useful,

  To help others looking for the same solution, please click on the tab "accepted solution".
  
  I thank you for your time and have a nice day!
  
  Kind regards

• How can I remove the HP Support Assistant of my taskbar icon?

  The point mark icon appears after the last update on my Windows 7 desktop.  How can I get rid of him?

  Right-click on the taskbar, go to toolbars, and then uncheck the HP Support Assistant quick access.

• HP Envy Phoenix h9 - 1420t: Support Assistant will be not updated

  Computer model: HP Envy Phoenix h9 - 1420t

  OS: Win 8.1 Pro 64-bit

  HP Support Assistant

  Version: 8.3.27.17

  Framework: 12.5.26.37

  Since the upgrade to the latest version of the Support Assistant, I am unable to check the updates. The program has successfully completed phase "connect to HP servers", but then fails (x-watch gray instead of green check mark) to complete the remaining steps:

  • Download messages and updates of definition
  • Gathering configuration information
  • Scan your system
  • Preparation of the list of actions

  Any suggestions on arises at work?

  The steps I've tried: uninstallation with Revouninstaller, resettlement, reset

  @troubleshoot411, welcome to the forum.

  I agree with using Revo.  This is my go to app for malware.  When you used Revo, you use the advanced option?  This will not only remove the program from the HARD disk, but it removes remnants of the BIOS.  If this is not the case, this could be the problem.  I suggest to try the advanced option to remove HPSA and shut down the computer.  Then, start and reinstall HPSA here.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• Omen J2W10AV #ABA: driver Nvidia laptop HP Omen - HP Support Assistant or Nvidia Geforce experience?

  Is there a difference between the graphic drivers downloaded through Nvidia GeForce experience or HP Support Assistant? Their version numbers do not match. I currently use GeForce experience to keep my graphics driver updated, but I also have a problem with how strong the fan may be when you play. I didn't know how hard it gets. If the driver supplied by HP is better suited for this laptop?

  Appreciate any help.

  @Kimikaze ,

  Hello and thanks for the display on the HP support forums.  When going with drivers for all laptops always stick with links and tools from manufacturers.  The reason is that pilots have been designed for this application.  They can use a similar number as a GT750 however chip the chip built for laptop him more often were modified slightly to adapt to demand.

  Link at the bottom, so only use the drivers from HP and tools for your HP laptop.  Direct drivers from the chipset manufacturer may not be the same and ask questions for you.

  Thanks again for posting and have a great day.