J2050 seriie all-in-one: operation on J2050 series all-in-one with MacBook Pro with OSX Yosemite 10.10.1 of analysis

Hello

I have documents of analysis of problems in my macbook pro using OSX 10.10.1.  I downloaded the software and as a first step, I couldn't even open the packet of data.  When I did it said it was for Mountain Lion OSX 10 system.  The printer can print documents from the office, but n repeatedly fail to scan documents on the desktop.  My question is why isn't the pilot to date?  I'm very disappointed because I had good experiences with HP in th epast so far.  I have contacted the customer service several times in the past two months, but have received no answers.  Anyone els have this problem.

Thank you

Hello

Thanks for your patience, looks that HP Scan 3 crashes when operating on Yosemite.

Can we try to download the driver for another product package and install the HP scanner by the same. As we do not have a separate dmg file for HP Scan,

HP Envy 5640.series.dmg

The foregoing is HP Scan version 4.6 and I hope should help the cause that you face with HP Scan 3

Tags: HP Printers

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