J4550 on Windows 7

I've been happily running Windows 7 for a month and a half or two. I just bought an Officejet J4550 AiO. When I plug it to my computer, the drivers are automatically installed and Windows says that my camera is ready for use.

However, it is not actually print! I can scan from the device to the computer and the device can copy very well, but when I print, the respective line in the print queue just says: "Deleted - printed" (there is also a lot of other jobs that appear in the queue, named SerialNumberJob, which disappear quickly).

Here are the contents of the window that appears when I plug:


Installing the software driver

Your device is ready to use

Ready to use Composite device USB

HP Officejet J4500 ready to use

OfficeJet J4500 (DOT4USB) ready to use

USB printing Support ready for use

HP Officejet J4500 series (XPS) ready to use

Compatible printer ready to use IEEE1284.4

HP Officejet J4500 (DOT4PRINT) ready to use



The device appears in the printers and devices window as "HP Officejet J4500 series (XPS)". Its form properties, I can change the usual setting and see the list of installed drivers (there are 32, so I don't knock them all here, but the main is 62.71.1142.0).

This is * not * the beta version of Windows 7 by the way.

Can someone tell me what could be the problem?

Message edited by fatcat1111 on 29/09/2009 11:52

fatcat1111 wrote:

I've been happily running Windows 7 for a month and a half or two. I just bought an Officejet J4550 AiO. When I plug it to my computer, the drivers are automatically installed and Windows says that my camera is ready for use.

However, it is not actually print! I can scan from the device to the computer and the device can copy very well, but when I print, the respective line in the print queue just says: "Deleted - printed" (there is also a lot of other jobs that appear in the queue, named SerialNumberJob, which disappear quickly).


The device appears in the printers and devices window as "HP Officejet J4500 series (XPS)". Its form properties, I can change the usual setting and see the list of installed drivers (there are 32, so I don't knock them all here, but the main is 62.71.1142.0).

I don't know where the J4500 comes from the pilot for the series (XPS), but you can try the following: go to the Printers folder, double-click the J4500, select Advanced, new driver, Next, Customeize your printer and Windows Update, (wait a few minutes for the list to repopulate), HP, HP Officejet 4500 Series, Next, Finish.

Kind regards
Bob Headrick, Microsoft MVP printing and imaging

Tags: HP HP Software

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