J6480 HP: Duplexer J6480 HP has stopped working. Tab device settings comes back to the Duplex NOT INSTALLED unit.

I rebooted the HP software on my Windows 7 PC.  As a result, device tab shows duplexer settings still NOT INSTALLED no matter what I do.  Before the PC software reload duplex printing worked perfectly.

Hey @mjmorse00,

Welcome to the Forums of HP Support!

I understand that you have some problems with the all-in-one printer Officejet J6480 after reinstaling on your Windows 7 PC. I can help you with that.

To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. If the printer is connected to the printer via a USB cable, remove it.
  2. Close any programs you have open.
  3. Click on start and open devices and printers.
  4. Right-click on any icon of your printer listed.
  5. Click on remove the instrument.
  6. Repeat for any other icon of your printer listed.
  7. If you removed the USB cable, connect.
  8. Click on add printer and select your printer from the list.
  9. On the screen that asks you to select a driver for your printer, find the driver for Deskjet 9800.
  10. Continue adding a print to your printer queue.

Please let me know if that solves your problems. If so, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

Tags: HP Printers

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