Jet J4550 all-in-one printer scanner function does not not during the installation of Windows 7

I bought a new computer with Windows 7.

Since then, I've lost the scan function of the printer all-in-one HP Officejet J4550 that worked fine so far in XP.

I tried ALL the solutions proposed on the HP Web page without success.

No idea how to solve this problem?

The print function still works.  Only scans from the glass or the charger no longer works.

Thanks for your help.

Hi Norman,

Have you tried to update the driver for the printer?

Otherwise, you can download the latest driver for the printer to Windows 7 from HP website and check if it solves the problem:

http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&LC=en&product=3645097

For troubleshooting, follow the steps in the link

http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-hardware/not-able-to-scan-on-my-HP-OfficeJet-j4550-all-in/24fdaab7-804F-E011-8dfc-68b599b31bf5

Please keep us informed.

Tags: Windows

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