Just bought 1 year subscription on the Adobe site, but the CC app always ask me to 'buy' the apps?
Just bought 1 year subscription on the Adobe site, but the CC app always ask me to 'buy' the apps?
Have tried to sign-in and out to activate the composition, but it does not work.
What should I do?
Hello
Please try Advanced solutions for connection with Adobe Creative Cloud and Creative Suite applications errors
Concerning
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Similar Questions
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I just bought a year subscription. However, when I tried to open the software, the adobe application Manager shows that he could not find my subscription.
Your subscription to cloud shows correctly on your account page?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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Hello, I bought Adobe Creative Suite. I joined by monthly payment (€60,49 / month) with a one year subscription. The problem is that my screen says «your order is processing...» ». I bought it yesterday morning and today I am still waiting to complete my installation. I need to work earlier. How can I proceed? Thank you.
You can use the subscription on a trial basis pending before buying to clear the system.
If it is not resolved then contact Adobe support directly.
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )
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I bought photographer pack 1 year subscription on the basis of the window, but after I followed the step creative cloud load, I can not install the full version. He said to download trial version. I use window 8.1. How do I make.
Please try: https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html
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I just bought a year of CC version... When I login my account, the payment is visible, I downloaded photoshop and I wasn't able to get the work permit im still using a free period aplications. It is said that no payment or upated is the registry under this ID
Hello
Please check the help below document:
Applications creative Cloud back in test mode after an update until 2015 for CC
Kind regards
Sheena
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I just bought "-full for guests of the CS ' today, but I get Creative cloud for a year? And I can only download Photoshop and Muse as versions of trail I want creative cloud, but tools such as photoshop and muse etc. I don't want to not spend my money on useless things, and what do I do to change that today, because the offer for '-full for guests of the CS ' no longer available tomorrow, thank you, Sebastian
Hi Sebastian,.
I checked your account and your Adobe CC subscription is active.
Please see the below help document to correct the error of the trial:
Creative Cloud applications unexpectedly back in the test mode. CS6, CCM
Kind regards
Sheena
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My work just bought me a subscription to creative cloud to replace my staff.
My work just bought me a subscription to creative cloud to replace my staff now that I'm using a computor of the work. I'm trying to switch to this license, but I wonder a serial number even if it is a subscription. How do I disconnect completely my Adobe ID and then start again with the new ID? Do I have to uninstall everything?
You should be able to disconnect, then signed again with the Adobe Application Manager to change the account.
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I just bought a new EOS 7 d mk2 camera but can't open the CR2 raw files in Photoshop CS5. I downloaded the new raw converter for the camera which is the DNG 8.7 format for my windows computer operated. When I click on a CR2 file I get a notification to come as States "could not complete your request because the file appears to be a model of camera that is not supported by the installed version of camera raw.
I'm entered in Photoshop and loaded the dates above, but have met 3 mistakes when you do this (1) Adobe Bridge CS5 4.0.5 (2) Adobe extension Manager SC5 5.0 update (3) 12.0.4 for Photoshop CS5 Photoshop
I tried for 2 days now to try to get the operating system for your support/help will be most appreciated.
My old camar is an EOS20 D and I have no problem with CR2 files it produce
Images II 7 d would be directly supported in Photoshop CS5 as requiring a new camera raw.
So, you must download the free DNG Converter to convert these images to DNG and then open the DNG converted in Photoshop.
See this link for download DNG Converter 9.0:
For Mac: Adobe - Adobe Camera Raw and DNG Converter: for Macintosh: Adobe DNG Converter 9.0: thanks
For Windows: Adobe - Adobe Camera Raw and DNG Converter: for Windows: Adobe DNG Converter 9.0: thanks
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I bought a year subscription, but when I want to install it, it says that I don't have a subscription?
Are you sure that you are connected with correct Id Adobe Creative Cloud? Please check: https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html
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I just bought photoshop elements. where is the mac version. I don't see windows. THX
PES 10, 11, 12, 13 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
You can also download the demo version of the software through the page linked below and then use your current serial number to activate it.
Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.
Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html
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I bought (LIGHTROOM 6) on the Adobe site, but download is wrong, how can I download the program again?
Hi cosimot,
You can download Lightroom 6 from this link: Install Photoshop Lightroom
Could you please explain the exactly the problem you are having and what is wrong?
Kind regards
Claes
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Hi, just bought new laptop to replace the old broken one and would like to know how to install my Photoshop & Lightroom on the new laptop please?
Please use the link below to download your products and keep your serial number at hand with you as well to enable:
Photoshop CS6 extended:
Download Creative Suite 6 applications
Lightroom 5:
Please let us know if it helps.
~ Sarika
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I just bought first elements13 and I installed it. But whenever I try to get my license number, an error message appears that says that my computer is not connected to the internet. I've tried everything. Help!
Check your hosts among other common problems, sign in, activation or connection errors. CS5.5 and later, Acrobat DC
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just bought SCAN SNAP supplied with disc of Acrobat, but only for PC, I use a MAC, the serial number of the disk, how to use and get for MAC
Standard Acrobat's window only; Acrobat pro for mac
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Hi I just bought photoshop for students and says that it's a pc app but I have a mac
Hi I just bought photoshop for students and says that it's a pc app but I have a mac
Click on the download at this link, answer a question or two and install the downloaded file.
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