JUST RENEWED MY SUBSCRIPTION AND NOW I CAN NOT CONVERT PDF FILES TO WORD OR EXCEL.

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  Protected mode can be "a very important part of their security features", but what's the point if the product does not work?

  If has been like that since the introduction of Safe_mode in drive X.  Reader, crashes, hangs, cale, cannot print and various other symptoms.

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• After Encrypting files, I had to reinstall my windows and now I can not decrypt the file

  * O.T. > encrypted files

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  Hello

  I understand that you cannot decrypt files previously encrypted in Windows 7 after you have reinstalled Windows.

  • What program did you use to encrypt the files?

  From now on, I would ask you to refer to similar questions discussed in the thread below links and check the status.

  Cannot decrypt previously encrypted files

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• Removed a user somehow and now I can not find my files

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• Help? Adobe Acrobat Standard 11 - just bought for windows 7, now I can't open pdf files or tie?

  Help!

  I just bought the last Adobe Acrobat XI Standard.

  I put in the serial key number but my computer tells me that calling a product is not found on my computer so I can not use the adobe product. So now I can't open any file or attach PDFs to emails without this message coming. I uninstalled the "Adobe Acrobat XI Standard twice! with no luck.

  I need it sorted as soon as possible because I'm working! Any suggestions?

  DotBellaParis if you are prompted for a product calling it so it would seem that you purchased an upgrade to Acrobat Standard XI.  You should have the option to enter the serial number of your previous purchase of Acrobat.  You can find information on how to locate your previous issues of the series at http://forums.adobe.com/message/3987968#3987968?promoid=KBHJW.

  If you did not intend to buy an upgrade, then I recommend to submit a return request.  You can find more information on the presentation of a return to the return, cancel, or Exchange an Adobe order - http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html.  Once you have returned the upgrade you can then buy the full version which will not ask you for an eligible product or a serial number.

• My subscription renewed, now I can not convert PDF to Word, what went wrong?

  My subscription renewed last month.  Now I'm trying to convert a PDF to word and he wants me to re purchase.  How can I activate my subscription?

  Hi Ruth Garza,

  Please let us know the Adobe application that you use to convert PDFS.

  Could you please also share the exact workflow that you do.

  In the meantime, please try to convert PDF online here: https://cloud.acrobat.com/exportpdf

  Check if you can convert PDFS.

  Kind regards

  Meenakshi

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  Sorry, not a Firefox support question. Visit a Microsoft Word web site to find out if this is possible and how it's done.

• I just renew my subscription and have trouble to install. Can you help me?

  I've just renewed my subscription and having trouble to install. Can you help me?

  Disconnection of CC app and sign in only once and then check.

  Connect and disconnect activate Cloud Creative applications

  Always the same? Let us know what happening exactly when you try to install?

  Windows or Mac?

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• I've just upgraded to Adobe reader DC and now I can't save PDFs. really really frustrated. Says that it cannot connect to a DDE server.

  I've just upgraded to Adobe reader DC and now I can't save PDFs. really really frustrated. Says that it cannot connect to a DDE server.

  In previous versions of reader, a small change in the Windows registry fixed this problem.  I don't know if this still works for CD player, but it is interesting to try: download, unzip, then run the registry script from https://files.acrobat.com/a/preview/aa605eb3-5973-4cab-85d0-dea22fb92680

  It will make the following change to the registry:

  Windows Registry Editor Version 5.00

  [HKEY_CLASSES_ROOT\acrobat\shell\open\ddeexec\application]

  @="AcroViewR10"