KB2686509 fails to install, said lack of prerequisite useful and check the log file.

I am running Windows XP on a Toshiba Satellite computer laptop, Intel PIII, 847 Mhz processor.  I installed SP3.

Here are the contents of the log file:

3,695: 17:49:52.498 27/01/2013 (local)
3,695: c:\fb66e1fe6323f2b745bfc5d1\update\update.exe (version 6.3.13.0)
3.755: DoInstallation: GetProcAddress (InitializeCustomizationDLL) returned: 0x7f
3,775: hotfix started with following command line:
3,775: in function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2
3,775: in function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2
3,805: CreateUserInterface: GetProcAddress for DefineInstallCustomUI failed: 0x7f
3.946: return the value of IsMachineSafe = 0
3.946: IsMachineSafe return 441092
3.946: condition in Prereq.IsMachineSafe.Section failed with the fist
3.946: Check condition for 1 line of prerequisite returned FALSE
3.956: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
3.966: KB2686509 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB2686509 failed. For more details, check the c:\windows\KB2686509.log log file
3.996: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
3.996: Setup cannot continue because one or more prerequisites required for the installation of KB2686509 failed. For more details, check the c:\windows\KB2686509.log log file
13.830: message displayed to the user: Setup cannot continue because one or more prerequisites required for the installation of KB2686509 failed. For more details, check the c:\windows\KB2686509.log log file
13.830: user input: OK
13.830: Update.exe extended error code = 0xf0f4
13.830: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.

Here is the content of the faultykeyboard log file:

kbdsp.kbd
kbdsp.kbd
kbdno.kbd
kbdla.kbd
kbdla.kbd
kbdla.kbd
kbdla.kbd
kbdla.kbd
Kbdus.kbd
kbdla.kbd
Kbdus.kbd
kbdla.kbd
kbdla.kbd
kbdla.kbd
kbdla.kbd
kbdla.kbd
kbdla.kbd
kbdla.kbd
kbdla.kbd
kbdla.kbd
kbdla.kbd
kbdla.kbd
kbdla.kbd
kbdycl.kbd

Thanks for your help!

I've seen this before. Check this.

http://social.technet.Microsoft.com/wiki/contents/articles/10876.kb2686509-failure-due-to-upgrade-from-Windows-Me-or-98-to-Windows-XP.aspx

Tags: Windows

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