kb2761494 will not be installed

I have Windows Vista Home Premium operating system.  A few days ago, the update KB2761494 tried to install.  He tried in vain 6 times.  Sometimes the configuration step when I restarts the computer and makes it in step 3 of the configuration step, but said then the installation failed and the changes are back.  I have Norton Security on my computer.  Does anyone know what is the problem?

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Hello

I understand how it could be frustrating when things do not work as expected. Please, I beg you, don't worry I'll try my best to resolve the issue.

Error: Failed to setup of the Windows updates. Restoration of the changes. Do not turn off your computer when you try to install Windows updates
http://support.Microsoft.com/kb/949358

Note: Back up your data before you perform the upgrade on the spot.

Hope this information is helpful and let us know if you need more assistance. We will be happy to help.

Tags: Windows

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