keyboard acer aspire 5736z laptop computer does not

keyboard acer aspire 5736z laptop, windows 7 64 bit does not

Hey Joe,
 
Welcome to the Microsoft community.
 
I understand from the description of the issue that you are having problems with the keyboard on Acer Aspire 5736Z. I'll be happy to help you with this problem.
 
(1) what exactly happens when you try to use the keyboard?
(2) you receive an error message?
(3) have tried to check with external keyboard?
 
Method 1:
Step 1: I suggest to start the computer using safe mode and check if the problem persists.
What is safe mode?
If the issue is not persistent, then follow the steps in step 2 to find the cause of the same.
 
Step 2: Clean Boot Mode
I suggest to maintain the computer in clean boot mode and check if the problem still persists. A clean boot to check if startup item or services to third-party application is causing this issue.
You can read the following article to configure the computer to boot:
http://support.Microsoft.com/kb/929135
Note: After the troubleshooting steps, see step 3 of the boot link to configure the computer to normal startup mode.
 
Method 2: I suggest you to follow the steps to check with on the screen keyboard.
Type without using the keyboard (on-screen keyboard)
 
Method 3: It seems you accidentally locked your keyboard and touch pad by pressing the function key.
(a) just press: FN + F6 to unlock the keyboard and the touchpad.
 
If the problem persists, I suggest you to contact Acer support for assistance.
 
I hope it helps. If you have problems in the future, please let us know. We will be happy to help you.

Tags: Windows

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