Keyboard and mouse not working do not after Windows 7 installation

Windows 7 has recently been installed on my Dell computer and now won't work neither the keyboard nor the mouse. I tried all the USB ports available without result. I have an old MacBook and the mouse works on that so I know that's not the mouse. I can't begin to solve the problem if I can't use the computer. I read the instructions on how to use a computer without a keyboard or mouse but they all say "Click on Start" How can I click if I have no keyboard or mouse? Help, please. I need my computer to the wrong House and right now it is totally useless.

Hello Suzanne,.

I would like to know some information about the problem so that we can help you better.

1. have you tried to use another keyboard with Windows?
2. What is the model number of your Dell computer?

Thank you for details on the issue.

I also realize the inconvenience that you are experiencing the problem of keyboard and mouse. I will definitely help you.

Problems of mouse and keyboard can occur for the following reasons:

-Cables are not connected properly.
-Incorrect device settings.
-Missing updates.
-Corrupt or incompatible drivers.

I suggest you use the steps in this article and check if it helps.
Reference:
Mouse, touchpad and keyboard with Windows problems
http://Windows.Microsoft.com/en-us/Windows/help/Mouse-touchpad-keyboard-problems-in-Windows#V1H=tab01

I hope this information helps.

Please let us know if you need more help.

Thank you

Tags: Windows

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