keyboard and mouse not wortking in normal mode and safe

Win 7 ultimate 64-bit. I have problem with the keyboard and the mouse can not use and does not not in normal mode and safe. is there a driver or virus problem. Please help me or give me a solution to fix it .thanks

  • Please can you specify using a cable or a keyboard and wireless mouse. Also, if you have another system available try connected and see if it works.
  • Update you device USB drivers or manually install the manufacturers web site.
  • Install and run malwarebytes to remove all viruses.
Concerning
David

Tags: Windows

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