Keyboard and touchpad do not work on Satellite C870-13F

I have a computer satellite C870-13th since August.

Yesterday for no apparent reason, my touchpad has stopped working. (no, I didn't turn off)
Not really bothered by it, I continued working on my computer for several hours.
Find it me so that he might be a little bug, so I decided to restart my computer.

When we turn back, not only my touchpad does not work, now nothing on my keyboard responded, not a single touch. I've updated the drivers, bios, done a virus scan, restored my computer for a few days before, nothing is.

The strange thing is that the keyboard is always when I press F1 or F8, 0, enter, and arrow keys to get into the menus before windows starts.

Help them, I used the toshiba recovery to restore the computer to factory settings.
Despite all this, keyboard and touchpad are still pending.
I don't really understand, because it works at startup may not be real materialistic damage!

Now, I'm getting frustrated cause I have more solutions and tapping the screen with the keyboard is really slow! = p

Any help?

Hello

I think that it s a bad material work because you have already tried the system recovery and the keyboard does not work even if you use the factory settings.

But it would be interesting to know if the USB external keyboard would serve. You can test this? In my opinion if the external keyboard would work properly, then it would mean that your keyboard is faulty and must be replaced.
I m wondering if the fault of the touchpad is related to failure of internal keyboard.

However, I think that the guarantee must still be valid if you bought this unit in August. Then get in touch with service and guys should fix it for free!

Tags: Toshiba

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