keyboard and touchpad does not work once the PC wakes up from sleep/standby

Please help find the diagnosis and explain in detail what to do with the following problem: keyboard and touchpad for PC with Win 7 Ultimate stop responding when you wake up from sleep/hibernate implementation modes. If you plug the USB mouse, the cursor move again come back to turn off the PC is to reload the OS from scratch. Where to look in the PC software?  Thank you for your competent answer.


I suggest that you follow the steps below and check out them.
You must be logged on as administrator to perform these steps.
1. open Device Manager by clicking the Start button, click on the Control Panel, clicking system and Maintenance, and then clicking Device Manager. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
2. in Device Manager, look for the keyboard, and then double-click the device name.
3. click on the tab power management and then check the option "allow this device to wake the computer".
4. click on Ok.
5 locate the touchpad and repeat step 2 and 3.

See also:

You can also try to update the drivers for the keyboard and the touchpad.
For more information: ' t-work properly

Thank you, and in what concerns:
Swati Keni-Microsoft Support Engineer

Tags: Windows

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