Keyboard and trackpad not working not

Hello world

so I bought my macbook pro in September 2015 and since then I have problems with the keyboard and trackpad doesn't work do not randomly. I brought the device to an Apple dealer and that they could not fix it, because at the point where the laptop was working fine. This morning I finally found something useful in the newspaper.

First, while the keyboard and trackpad work not I received a lot of messages like this in the console:

10/01/2016 11:09:19.000 kernel [0]: Error: AppleHSSPIController::doSPITransfer CRC of the device was not valid: calculated 0x402E, received 0x0000

10/01/2016 11:09:19.000 kernel [0]: Error: AppleHSSPIController::doSPITransfer NAK received unit

10/01/2016 11:09:19.000 kernel [0]: Error: AppleHSSPIController::doSPITransfer CRC of the device was not valid: calculated 0x0000 0x0000, received

10/01/2016 11:09:19.000 kernel [0]: Error: AppleHSSPIController::doSPITransfer NAK received unit

10/01/2016 11:09:19.000 kernel [0]: Error: AppleHSSPIController::doSPITransfer CRC of the device was not valid: calculated 0x0000 0x0000, received

10/01/2016 11:09:19.000 kernel [0]: Error: AppleHSSPIController::doSPITransfer NAK received unit

10/01/2016 11:09:19.000 kernel [0]: Error: AppleHSSPIController::doSPITransfer CRC of the device was not valid: calculated 0x0000 0x0000, received

Then it happened:

10/01/2016 11:09:19.000 kernel [0]: Error: AppleHSSPIController::doSPITransfer CRC of the device was not valid: calculated 0xD8A4, received 0x0000

10/01/2016 11:09:19.000 kernel [0]: Error: AppleHSSPIController::doSPITransfer NAK received unit

10/01/2016 11:09:19.000 kernel [0]: Error: AppleHSSPIController::doSPITransfer CRC of the device was not valid: calculated 0x45B4, received 0x0000

10/01/2016 11:09:21.000 kernel [0]: AppleHSSPIController::_enqueueSPICommandGated SPICommand has expired. 208, transactionType 64, frameNumber 0 interface

10/01/2016 11:09:21.000 kernel [0]: error: internal Apple keyboard / Trackpad::_DoDescriptorRequestGated has no question of error request: 0xe00002ed

10/01/2016 11:09:22.000 kernel [0]: [HIDDEN] [ATC] [error] AppleDeviceManagementHIDEventService::processCriticalError received Critical Error: 0x00000010

10/01/2016 11:09:22.003 SystemUIServer [404]: [BluetoothHIDDeviceController] EventServiceConnectedCallback

10/01/2016 11:09:22.003 blued [93]: [BluetoothHIDDeviceController] EventServiceConnectedCallback

10/01/2016 11:09:22.004 SystemUIServer [404]: error: [AppleBluetoothHIDDeviceGen2] [_setEventService:] could not copy address BD_ADDR

10/01/2016 11:09:22.004 blued [93]: [BluetoothHIDDeviceController] EventServiceConnectedCallback

10/01/2016 11:09:22.000 kernel [0]: [HIDDEN] [ATC] AppleDeviceManagementHIDEventService::processWakeReason Wake reason: button (0x03)

10/01/2016 11:09:22.000 kernel [0]: [HIDDEN] [MT] AppleMultitouchDevice::start entered

10/01/2016 11:09:22.000 kernel [0]: [HIDDEN] [MT] AppleActuatorHIDEventDriver::start entered

10/01/2016 11:09:22.000 kernel [0]: enter BuildActDeviceEntry

10/01/2016 11:09:22.000 kernel [0]: AppleActuatorDevice::start entries

10/01/2016 11:09:22.000 kernel [0]: out of BuildActDeviceEntry

10/01/2016 11:09:22.000 kernel [0]: Apple keyboard internal / Trackpad::start successful start

and now everything works fine.

Now my question is: can I bring my camera to a repair because it is still under warranty, but I need my laptop everyday. What should I do? Buy a new one and then put it back? I can't believe that I have questions about a machine, I paid over 2 k euros.

Do you think is a hardware problem or an osx bug? I'm under 10.11.2 btw.

Thank you.

Not OK, so no support in this forum... I called apple and they told me I should put the laptop to apple repair center I did, but they could not reproduce the error (which is random) so that they could not fix it... Now, what are my options here? Am I stuck with a defective machine I paid 2400 euro?

If you choose apple to have a portable stable and a good customer support as I have, please, be aware of this...

Tags: Notebooks

Similar Questions

  • keyboard and trackpad not working not not after changing the processor and motherboard

    After have changed the card motherboard and CPU for my dell latitude e6420, my keyboard and trackpad stopped working, there was no hard drive in the system, but external keyboard works and internal system in and trackpad worked perfectly before the changes. is this because the drivers have not been installed or what? or because it's a new motherboard? I can't access bios and it gives pxe - e61 media test failure of the cable

    later, I put a hard drive and still the keyboard and palmrest didn't always work. but again, I changed the jury and everything works fine!

  • HP Envy laptop - 15-ae011na: HP Envy - keyboard and Trackpad not working after the mode 'sleep'.

    HP Envy laptop - 15-ae011na

    I have this laptop for only 1 week, he did various updates. I guess that's from Windows 8 to 8.1. He also completed an update of the BIOS with HP Support Assistant.

    Question: When the awakening of my laptop mode 'sleep', my trackpad and keyboard do not work, I have unlock my PC using HP Simple pass, then press the power button to restart the machine.

    Troubleshooting: I followed some advice for troubleshooting on the support page which lead me to uninstall the keyboard driver then restart my machine. I have all the latest drivers aswell.

    Someone has an idea what might be causing the problem? Ideally, I'd like to do a restore or upgrade of Windows 10 immediately.

    Thank you.

    Looks like this has been caused some my driver problem with Windows 8.1 and I guess that's with HP SimplePass such that it would not recognize the keyboard and the trackpad after waking up to use it.

    I have upgraded to Windows 10 that looks like a solved the problem.

  • Internal standby mode keyboard and Trackpad no longer work after

    Since last week, after the "sleep mode" most of the time the keyboard and trackpad not working.

    External keyboard / mouse works via USB.

    If I reboot in safe mode, reset the NVRAM / PRAM / SMC, it seems to work for awhile yet.

    Has not installed a new best software to my knowledge.

    Any ideas?

    Same thing here. I tried to reinstall OS X and it worked for awhile, but now no way to solve this problem, I even haven't tried internet recovery. The funny part is that if you press power + shift + ctrl + alt when the mac is on it will restart, so the keyboard seems to be working. I really feel that it is a software bug in the firmware. Apple please fix this once and for all!

  • Failure of keyboard and trackpad MacBook Pro

    The keyboard and the trackpad on my Macbook Pro has stopped working properly. Here is the story:

    -from a few months, I noticed occasional problems where the keyboard and the trackpad may stop responding; a reboot always fixed it

    -a week, I woke up the Mac from sleep and he informed me that he could not find a keyboard or trackpad; given zero had no effect; keyboard and mouse USB Bluetooth worked

    -J' I reset the SMC. This has no effect

    -J' have tried a restore and noticed something very strange: because the restoration would take 6 hours or more, I needed to use the Mac, I cancelled restore... and the keyboard and trackpad worked well... for a day about

    -J' started having intermittent problems with keys does not, then the keyboard and trackpad stopped working again. It recharges worked, but only a couple of times and then I had to use the external keyboard and mouse once again

    -J' started another restoration, yet once I gave up because I needed access to the Mac... and the keyboard and trackpad work again.

    I intend to try a full restore of the day to the next.

    Other tips appreciated.

    OS X 10.11.5

    MacBook Pro (retina, 13 inches, early 2015)

    Hello CocoGriff!

    Thanks for reaching out on your trackpad and keyboard works intermittently on your MacBook Pro.  Looks like you've got a good start on things so far.

    Reinstall OS X can be good to rule out a software problem, causing their lack of reaction.  Before we get to that, you can try restarting in safe mode to see if they act even in safe mode.

    Follow these steps to start in safe mode.

    1. Start or restart your Mac.
    2. As soon as you hear the startup tone, hold down the SHIFT key.
    3. Release the SHIFT key when you see the logo Apple appears on the screen.

    Try safe mode if your Mac does not end commissioning - Apple Support

    If it is the same in safe mode, then you can proceed with reinstalling Mac OS X.

    How to reinstall OS X on your Mac - Apple Support

    I hope all is well! See you soon!

  • MacBook keyboard AND Trackpad works do not!

    Hello

    This morning when I opened my mac, my keyboard and trackpad were insensitive. The only button that worked was the power button. I shut it down and then instead of open a log in screen, it opened to a screen that was an animation of an external mouse and trackpad. I could move the arrow when I plugged in the mouse, but I couldn't type. I do not have an external keyboard that I can plug so I don't know if it would work.

    Does anyone have any ideas on how to fix it? I need my laptop to work as soon as POSSIBLE!

    Thank you

    Try resetting the SMC

    Reset the management system (SCM) controller on your Mac - Apple Support

    This is the Office Mac Pro forum. I asked that your post be moved to the MacBook Pro laptop forum.

  • Keyboard and trackpad which does not Compaq presario CQ60

    Help!

    My keyboard and trackpad on my Compaq Presario CQ60 laptop do not react and do not have external devices to see if it is an internal matter. Cannot restart in Mode safe as the keyboard is unresponsive, however it allows me to type my password to access vista! I think I just lock the computer, but do not know how unlock, various forums have specified relocation drivers etc, but I am unable to do this without functional keyboard and do not know how if I pressed a key combination that caused it. I don't know if it's a problem of Vista or Compaq/HP.

    Immensely from any help appreciated!

    as far as I know, if you can type your password on the login screen, then the keyboard works, if the problem appears after the connection or it will appear when you are on your desktop screen, it may be a problem of operating system or a problem with corruption of user account

    the keyboard would be a hardware failure, if when you turn on your nb, there will be no ligts on the keyboard will make the capslock key does not illuminate or does not at all as long as you turn on the nb

    for the touchpad, try to check if its or disable... If there is a light orange above the touch pad then sound off, toggle the switch the light to turn to blue...

    so before anything else... TRY THIS FIRST!

    1. remove the battery

    2 disconnect the power adapter

    3. no power supply at all, press in and hold the button for 1 min... Be sure that it will be 1 min...

    technically, we call this HARD RESET... This process would free electricity static that could be included on the power button spout these electrostatic charges sometimes causes harware malfunctionalities...

    then it this step does not work... do this...

    try to go into safe mode by continuously pressing F8 during startup (press F8 when you see the hp invent screen), then you will be directed to advance startup options... Choose last known good config... Then, it will boot to the last known good setting...

    Please let me know if this does not work...

    Otherwise, ' choose repair your computer "on the start options... Choose the American keyboard layout... so if asked for a user name and password, you can change the administrator username username and then put your password... If you do not use any password leave it blank... then choose Startup Repair...

    Please let me know if this does not work...

    I hope this helps...

  • Keyboard and mouse not working not

    Keyboard and mouse not working not
    I tried to use the method of matching and again, it won't work. What should I do? Devastated and frustrated

    The same problem. Qosmio all in one PC. Also tried the instructions for pairing and the light indicates successful pairing but mouse and keyboard still does not. Can someone help please...

  • System Restore with the keyboard and the mouse works do not and do not know admin password

    I recently decided to update my drivers on my 9 year old bridge. Apparently the program that I used to do didn't realize a bad driver when he sees... Sort of my keyboard and mouse not responding while windows was loaded. They work enough for me to access the bios, enter the menu start and also when I hit enter to boot from a windows cd.
    I'm trying to access my restore points to get rid of the driver that has been installed. Unfortunately when I put the windows CD and try the repair option I can't log on to the volume because it requires an administrator password. I tried Admin admin admin admin and leave blank. I even ran a program to reset passwords (I do not use any which way.) still cannot log on to the volume. I also tried to pass in front of the screen to repair and installation of windows to fix this. I can hit escape and pgup and pgdown but not f8 to agree to the agreement.
    When I boot in safe mode with command prompt that it still forces me to click on an account to connect. Which I can't because the keyboard and the mouse do not work when windows is loaded.
    I can't get to the command prompt to display the box to help restore points?

    Hello

    ·         Did you do changes on the computer before the show?

    I suggest you to follow the steps in the article in the Microsoft Knowledge Base and check if it helps.

     

    How do I recover from a corrupted registry that prevents Windows XP startup

    http://support.Microsoft.com/kb/307545

    Regarding the password administrator there are chances that you must have defined and now you don't remember or if the bridge keep some default password. You can also contact the Support Technology Gateway for help on the issue.

    Technical support Gateway

    http://support.gateway.com/us/en/support/default.aspx

    Hope this information helps.

  • keyboard and mouse not working not properly after installing Windows 8.1

    I was forced to upgrade my computer to Windows 8.1. My keyboard worked fine until the system is restarted. Numbers on the keyboard stopped typing and letters were capitalized when the caps lock was turned off and the numbers at the top will only type the symbol above the numbers.

    I looked at this problem and it seems that I have to enter in the settings of the UEFI and disable the Intel XHCI mode. When I enter the settings of UEFI, I can't make any selection in the start menu. My keyboard and mouse stop working.

    Any suggestions?

    Thanks for posting a reply. Fortunately, I didn't have to try your solution because the computer solve itself.

  • MacBook Pro: Integrated keyboard and mouse not responding pluse

    I have a MacBook Pro 13 ", early 2015, installed with OS X 10.11.4.

    I use it mainly to work, with the screen closed, an external display (via Thunderport) and an Apple and change Vertical Mouse 4 - times connected via Bluetooth wireless keyboard.

    Before I get home, I open the screen, disconnect the power cord and power cord screen Thunderbolt and then close it. I leave the keyboard and Bluetooth mouse on as I leave the office.

    It works normally, but yesterday my Mac kept looking for Bluetooth devices home and would not respond to the built-in keyboard and mouse (with the exception of the switch when maintained supported 10 seconds for a forced stop). Reboot doesn't change anything and I tried to reboot with the disk (Cmd + R) utility or reset the NVRAM (Cmd + Option + P + R) and the keys did nothing. Reset SMC (Shift + Ctrl + Option + power) does not seem to do anything either.

    When I connected a keyboard Apple USB C, the keys have been recorded, but it would still find a missing mouse and go anywhere else than the screen "You are looking for a Bluetooth mouse".

    Back at work today, everything works: built-in and Bluetooth devices.

    Any suggestions?

    Update: the built-in keyboard and trackpad now don't work at all, even when Bluetooth devices are connected.

  • Satellite Pro A210 - keyboard and touchpad stop working after hibernation

    I installed Windows 7 (32 bit) on my Satellite Pro A210 and have a similar problem. When it starts OK but after hibernation the keyboard and touchpad stop working after 3 minutes. The only way to fix it is a re-boot of the force.

    Anyone have any ideas?

    Hello

    You have installed all the drivers for your laptop? I mean especially the chipset driver.
    Check this box!

    If you have yellow exclamation points in Device Manager, you must install all the missing drivers.

    Last but not least don't forget to install all Windows 7 updates available that you can get thorugh Windows Update.

    Sorry, but that's all I can say at the moment

  • New keyboard and Trackpad 2 dock

    Anyone know if there are any third party docks/cradles that will house the new 2 keyboard Magic and Magic Trackpad 2?

    I have the docking station Henge Docks Clique I used for earlier versions of the keyboard and trackpad and hope that there is or will be one for new devices.

    I understand that I have upgraded to El Capitan so that Bluetooth is working with the new accessories? I'm on Yosemite at the minute.

    This could be the wanted http://www.woodys-shop.de/de_eu/trackpadtray/design-ab-10-2015/kirschbaumholz/in dex.php

  • Boot Camp keyboard and trackpad will not work. They do in Fusion

    Hello

    I have a problem with my VM ware / boot camp of activation. I have a Boot Camp partition on my Macbook Pro. I am able to boot the disc using the fusion, but when I try to use Boot Camp coming to the windows activation screen and my keyboard and mouse do not work so I can't press the button to continue. I tried to boot into safe mode on boot camp and the keyboard and mouse are not recognized either. I tried to plug in a keyboard and a USB mouse generic and is not no longer works. I am running XP pro (not OEM version).

    Does anyone have any suggestions on a cure?

    Hi tsugua,

    This sounds like it may be more than one Apple, or Microsoft problem. However, my recommendation would be to ensure that the leopard drivers have been properly installed. To install the insert drivers your Leopard installation disc and run the setup.exe if is not autorun. So, make sure you run software updates of the Mac OS to ensure you have the latest version of the Bootcamp drivers.

    Let me know if this helps.

    Eric

  • Satellite A300 - 1 5: keyboard and touchpad not working

    I have problem with keyboard and touchpad. Laptop satellite A300 - 1 5

    I have Vista home premium and when I turn on the computer, I put password in the user box then my keyboard and the touchpad do not work.

    In the Bios my keyboard work but when Vista starts it doesn't have.

    How to solve this problem?

    Thank you!

    Hello

    First of all, please check the status of the device in Device Manager.
    Please check if the keyboard and touchpad are listed correctly without any yellow exclamation point.

    But you should try to reinstall the drivers again, even if the keyboard and the touchpad have been recognized correctly.
    In this case I recommend to remove the keyboard and the touchpad Device Manager, and then you must restart the computer once more.

    After Vista has restarted the two devices should be recognized again and should work.

    Please check this!

Maybe you are looking for