Keyboard and wireless mouse is not matching

I just updated my iMac to El Capitan, but my wireless keyboard or wireless mouse are recognized and will not pair with the computer.  I put in new batteries but still not working. Any thoughts? Thank you!

Try to go to your system preferences > Bluetooth and remove them and then re-add-the.

First read this Apple Knowledge Base article

OS X El Capitan: pair a keyboard Apple wireless, mouse or trackpad with your Mac

Tags: Mac OS & System Software

Similar Questions

  • Problem starting el capitan (sierra) - built-in keyboard and the mouse do not respond

    Hello

    I have a 2015 macbook pro (SSD 256, 16 GB of RAM last el capitan updated) with a wired problem.

    I use it mainly to a cinema monitor and I use wireless keyboard and mouse (office installation program), and of course as a stand-alone laptop when I'm not at my desk.

    When I put the laptop to sleep, everything works fine when I wake up.

    but, if I'm away from the office and I have to restart my laptop, here is the problem.

    The boot process is very very slow, there is no edge, and when I finally have the screen to unlock the safe, the keyboard and the touchpad do not react. Actually, that's not exactly true, they are so slow that they are unusable and get caught quickly, all gel. So I can't unlock and complete the boot. My laptop is unusable ;-(

    At this point, I get a message that if I forgot my password I just need to reboot by pressing the power button, and I'll be able to reset it.

    When I do this and aprΦs the dΘmarrage that more slowly than usual but ok, I get another screen with several options of problem solving. One of them is "keyboard not responding do not. When choosing this one, it asks if you want to remove safe. I tried and everything was back to normal.

    later, I delivered safe and I had the same problem again. I did the thing to be able to restart again and improved to sierra in the hope that it would disappear. However, the problem is still there.

    I thought I could try to restart my office to see if my keyboard and wireless mouse would still work. Indeed, even if responsiveness was not normal, I could unlock and fill the chest.

    I have the impression that my laptop always "believe" it is on my desk, linked to my screen (probably the reason why I don't hear the Bell) and to my wireless K & M.

    It's really annoying and I hope someone has a solution.

    Thank you very much

    best,

    Alex

    I'm having a similar problem with macOS Sierra which I didn't have with El Capitan.  I can possibly move the cursor on the power button and turn off (no), but I must be patient because the keyboard and trackpad are only for a fraction of a second, which only allows me to move the mouse slightly.  After he stop and start back up, everything is perfect until I tried another reboot, and then I'm back to the beginning.

    I tried to reinstall the operating system, reset the SMC, resetting the NVRAM, reboot in SafeMode... nothing worked so far.

  • My iMac cursor is stuck in the upper left corner of the login screen and I can't move it and now I can't use my iMac. What can I do? My iMac is a 27-inch 2014 release (one thin without retina display) and uses the keyboard and wireless mouse.

    My iMac cursor is stuck in the upper left corner of the login screen and I can't move it and now I can't use my iMac. What can I do? My iMac is a 27-inch 2014 release (one thin without retina display) and uses the keyboard and wireless mouse. It runs OSX Mountain Lion (not sure which version) and is a model 27 inches.

    have you tried to change the batteries in the mouse?

  • installed a keyboard and wireless mouse and the mouse works fine, but the keyboard types the wrong keys! Any ideas? Thank you

    installed a keyboard and wireless mouse and the mouse works fine, but the keyboard types the wrong keys! Any ideas? Thank you

    Wired or wireless - is usually not serious unless the wireless can get more interference.  If the keyboard is close to the receiver which is connected to the computer and you get the strikes hurt - my suggestion is to try first the keyboard on another computer.

    To do this, * not * require you to install specific drivers.  Simply unplug the combo of a computer and in the other and see if the keyboard works correctly.  Then, you can troubleshoot from there.

  • using the KDL-46W700 how to connect to the wireless keyboard and wireless mouse

    Hello

    I use KDL-46W700 how to connect to the wireless keyboard and wireless mouse

    Unfortunately, you can not connect a keyboard wirelessly on your TV. Your TV will need a driver for this. Sad thing, it's impossible to install anything on the tv, which includes the driver for the external devices such as a wireless (except USB) keyboard... I recommend the SIDEVIEW TV application that has the remote control / function keyboard and mouse... this app is free and can be downloaded via Google Playstore... ^^.

  • Keyboard and the mouse does not work after the release of sleep

    Original title: error keyboard and mouse

    After you have installed Windows 8 I had problems with the keyboard and the mouse.

    If the computer disconnects a half our for example, when I come back, the keyboard and the mouse do not work,
    I can not connect and I have to restart my computer to the power button.
    How can I avoid this problem? It happens every day at least once.

    Hello

    1. you are using a wired keyboard or mouse and wireless?
    2. What is the brand and model of the PC?
    3. have you checked if other USB devices work on the PC after you resume the computer from sleep mode?

    I suggest you follow these methods and check if it helps.

    Method 1:
    If you use the USB keyboard and mouse, and then follow the steps below to uninstall and reinstall the USB controllers.

    (a) press the Windows logo and X from the keyboard.
    (b) type devmgmt.msc , and then press ENTER.
    (c) expand Bus USB controllers.
    (d) right-click every device under the Bus USB controllers node and then click on uninstall to remove them one at a time.
    (e) restart the computer and reinstall the USB controllers.
    (f), check the question;


    Method 2:

    The 'USB selective suspend settings' option in the Power Options can be activated.

    (a) press X and WWindows logo and choose Power Options
    (b) click on change plan settings for the selected power plan
    (c) click on that to change advanced power settings
    (d) Expand USB settings and then the USB selective suspend setting and change them to disabled.
    (e) click OK in the power settings window, and then click save changes in the Edit Plan settings window.

    Method 3:
    If this does not help, I suggest to change the power to its default settings and check if it helps.

    You can follow the steps to do this:

    (a) press the Windows logo key and X set and choose power options.

    (b) under the preferred plans, click on balanced (Recommended).
    (c), click Change Plan settings and more balanced (Recommended) option.
    (d) click on restore default settings for this plan on .
    (e) click Yes to save the changes.

    Now check the issue.

    Let us know if it helps. If the problem persists, please answer, we will be happy to help you further.

  • keyboard and the mouse do not work on the new computer with Win 7 Home Premium

    I just bought a new computer game.  The keyboard and mouse work in BIOS.  But when win7 brings me to the first screen for all upward (which requires language and country options) both the keyboard and the mouse both stop working and their lights go out.  The mouse is a Razer Death Adder, who i saw possibly requiring drivers to be installed.  However, the keyboard is a 4000 ergonomic Microsoft natural and I expect that it works.  Can someone please help me get their work.  Any help is appreciated.

    I had damaged USB drivers.  Technical support from the manufacturer did to be operational.  Thank you all.

  • Microsoft Wireless Optical Desktop 1000-keyboard and wireless mouse Combo does not

    Hello

    I use the 1000 desktop wireless for about 1 year now.

    Now the keyboard works intermittently and the mouse works almost not at all.

    • I get no error message at all.
    • I tried to replace the batteries too, but no luck there
    • I have replace the mouse & keyboard USB those...
    • The works of the mouse and keyboard not juicing!
    • I have all ports USB 8 occupied on my PC
    Is there a conflict of port here?
    Any help would be greatly appreciated

    Hello
    have you checked the Device Manager to find mistakes a yellow "!" or red ' x'
    http://support.Microsoft.com/kb/310560/ please click the checkbox as answered check on this Page if this post solves your problem, because it helps people who need quick access to answers THANKS AND GOOD LUCK

  • connect a keyboard and wireless mouse to new hp 5010

    I have a new HP 5010 all in a desk top that came with a wired keyboard and mouse.  I have a wireless HP keyboard and mouse I want to use my old HP desktop.  I ran 'add new devices', several times, but may not recognize the wireless keyboard and the computer mouse.  I am running Windows 8.1.  I have no paperwork or records for the 2 items, so I'm not havin no chance to find it.

    Hello

    What is your whole keyboard and mouse? They come with a USB dongle?

    • If Yes, you need to adapt this dongle for new machine and you have nothing to do, they will work automatically.
    • If not, this means that they use Bluetooth or receiver built in, in this case, your machine must have bluetooth or a receiver.

    My question: do you know what is the model of all keyboard and mouse? (Look at the bottom of the keyboard).

    Kind regards.

  • Keyboard and wireless mouse no longer works

    my keyboard is msi star type ES500W. Computer... top of wind msi ZE2010. After changing the batteries in the keyboard and mouse wireless, they no longer work. The computer says that they are beautiful, but they don't work! I'm not computer savy so please talk to me as tho I'm in kindergarten. Thank you

    Hi Louise,.

    1. you receive messages or error codes?

    2. did you of recent changes on the system?

    3. what version of Windows are you using?

    Perform the following methods and check if it helps.

    Method 1:

    Try to connect the keyboard and mouse to any other computer / or any other port and check if it works very well.

    Method 2:

    You can try to run the hardware troubleshooter and check if it helps.

    Convenience hardware store

    http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

    Method 3:

    You can also try to update the drivers for the keyboard and mouse.

    Updated a hardware driver that is not working properly

    http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

    Update drivers: recommended links

    http://Windows.Microsoft.com/en-us/Windows7/update-drivers-recommended-links

    Method 4:

    You can also try to synchronize the device with the receiver again. Then try to reinsert the batteries. Also, look for the interference of signal from nearby electronic devices.

    Hope this information is useful.

  • Bluetooth activate the keyboard and the mouse does not

    My compatible bluetooth keyboard and mouse do not work.  I tried to re - install using the disc Bluetooth wireless keyboard and mouse.  However, once you have started the program, I get the following error message... "" Sorry this version of the software is not compatible with your operating system. ""

    I have re-installed the software even before, but this is the first time this type of message has developed.

    Any idea would be appreciated on how to fix.

    http://www.vista4beginners.com/how-to-setup-a-Bluetooth-connection

    How to setup a Bluetooth connection.

    http://Windows.Microsoft.com/en-us/Windows-Vista/set-up-a-Bluetooth-enabled-device

    Set up a Bluetooth compatible device

    http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-Bluetooth-enabled-devices

    The problems with Bluetooth devices

    See you soon.

    Mick Murphy - Microsoft partner

  • HP K2500 keyboard: compatibility of the keyboard and Wireless mouse

    A few months ago, I bought a HP x 3300 wireless mouse for my Lenovo PC. Today, I bought a wireless HP K2500 keyboard and was hoping to use the same nano dongle. I can't make it work and so I am currently using 2 nono donlges. one for each device. Is it possible to rotate the two pieces of the kit through the same dongle and if so, how can I do?

    Hello @AndrewL1,

    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to draw your attention to the HP Forums Guide first time here? Learn how to publish and more.

    I understand that you have a problem with the wireless keyboard and mouse, and tried to help you!

    Unfortunately, you cannot connect two devices to a USB receiver.  You will need the USB receiver for each device.  I hope this helps.

    Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

    Have a great day!

  • When install Vista Home Premium computer hangs on the language selection screen. No visible cursor, the keyboard and the mouse does not.

    Hi, when I try to install vista that Home Premium 32 bits on the computer of my son, through the installation of loading files with the gray bar at the bottom, then goes to the screen language selection, at this stage, I can not select anything using the keyboard or the mouse. There is no cursor visible. Keyboard and mouse both work fine in the bios and on other machines. Have used other keyboards and mice on the machine in question, but that makes no difference. Tried another copy of vista, no difference. Tested on Windows 7 install and everything works fine!

    Very confused, thinking that it must be a driver problem, but how about him? Any help is appreciated!

    Hi Rickydg,

    Thanks for posting. Please contact ASUS and see if there is a BIOS update available for your system. Update the BIOS and then try to install again.

    I hope this helps! Shawn - Support Engineer - MCP, MCDST
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think

  • Keyboard and the mouse do not work after upgrade to Windows 7.

    The operating system on this computer is Windows 7 Professional (64 bit), and the following updates are available:

    MS Security Essentials:
    Update for Microsoft Security Essentials - 4.7.205.0 (KB2994766) - Important

    Windows 7:
    Cumulative Security Update for Internet Explorer 11 for Windows 7 for systems based on the x 64 (KB3021952) - Important

    Update for Windows 7 security for systems based on the x 64 (KB3004361) - Important

    Update for Windows 7 security for systems based on the x 64 (KB3004375) - Important

    Update for Windows 7 security for systems based on the x 64 (KB3013455) - Important

    Update for Windows 7 security for systems based on the x 64 (KB3023562) - Important

    Update for Windows 7 security for systems based on the x 64 (KB3029944) - Important

    Update for Windows 7 security for systems based on the x 64 (KB3031432) - Important

    Update for Windows 7 for x 64-based systems (KB3004394) - recommended
    Update for Windows 7 for x 64-based systems (KB3020338) - recommended
    Update for Windows 7 for x 64-based systems (KB3021917) - recommended

    X 64-February Windows malicious software removal tool (KB890830) 2015 - Important

    The problems begin after that I installed these updates. After restarting the computer, I can no longer use my (HP SK - 2506 U) keyboard and mouse (Microsoft Wheel Mouse Optical). I have looked around through the forums and tried several suggestions; However, none have them worked, that's why I post here.

    For example, here are the methods that I've tried so far, while using a PS/2 keyboard connected:

    (1) to start the computer in safe mode only to find out that they keyboard and mouse don't always work.

    (2) went in mode Bios and the keyboard works until I leave.

    (3) Microsoft Fix It tool I tried for USB devices and he said that "the changes have been made", but it does not solve the problem.

    (4) I went to the Control Panel, type "Troubleshoot" > find and fix problems > material and audio > configuration of a device, and he says: "material changes may not have been detected."

    (5) download the drivers on their site, but they will not be installed because 'the latest version is already installed. "

    6) going to remove each USB root hub in Device Manager, and then restart the computer to reinstall the drivers. The computer recognizes the 'new' devices,
    but then fails to install. Also, when I check their error on each of the USB status then in Device Manager, I get an error (code 52).

    (7) I also tried to install an update, restart the computer and then install the update next to try to reduce down which one is causing the problem. However, this method does no more work. For example, I installed an update, then restarted the computer, and it would be nice. Then install the next update, and the problem would come back. I would therefore restore to a point earlier, thinking that the second update has been the cause of the problem only discover that the problem came back after first re-installation...

    I also tried to run a backup of my external hard drive, but it does not work. I also tried to create a system repair disc, and it fails too.

    So far, the only way I can "fix" this problem is if I restore my computer to an earlier point in the day and then hide all updates to install automatically.

    Now I'm wondering if anyone knows why these problems are happening or fix them for good?

    Hi Floyd,

    I appreciate the efforts that you have taken to solve the problem in a few important steps. Since it is a problem that occurs when you try to install updates for Windows, the driver may be signed or corrupted.

    Just a few questions in order to get a clear picture of the issue.

    1. make all the windows updates installed successfully?

    2. What is the full error message you see in Device Manager?

    Follow the thread and check them off below if it helps.

    http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-hardware/error-code-52-USB-ports-not-recognizing-connected/2379017c-D513-478C-A184-0d1b7cd408b2?page=1&TM=1424751616733

    I MPORTANT this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows

    http://support.Microsoft.com/kb/322756/

    If the problem is not resolved, you can put the computer in a clean boot and check if it helps.
    By setting your boot system minimum state helps determine if third-party applications or startup items are causing the problem.
    How to perform a clean boot for a problem in Windows Vista, Windows 7 or Windows 8
    http://support.Microsoft.com/kb/929135
    Note: after the boot minimum troubleshooting steps, see how to reset the computer to start as usual after a clean boot troubleshooting.

    Get back to us if the problem persists.

  • Microsoft Keyboard elite & Mouse Elite Microsoft Bluetooth keyboard and Bluetooth mouse does not work on windows 7 64 bit.

    Hi I am trying to install a keyboard & mouse that was purchased off Ebay new and in perfect condition but what installation stated that he has

    problem of compatabillty with this product - any help with this would be appreciated. I am running windows 7 64 bit

    Crunchie50 thank you.

    Original title: Microsoft Keyboard elite & Bluetooth mouse

    Option 3

    I wish that you download and install the latest drivers.

    Check out the link-

    http://www.Microsoft.com/hardware/en-us/d/Keyboard-Elite-for-Bluetooth

    This link shows not all drivers

Maybe you are looking for

  • Cannot put a Youtube video bookmark

    Whenever I try to put a Youtube video bookmark, the bookmark is not added. For example, if I click on the star icon while watching a video, animation little plays where the star goes into the Clipboard icon, but the star is not turning blue. Any othe

  • HP Deskjet 1510: Empty tray and the paper jam

    When I try to print, I get message empty paper tray. I take the paper tray and put again, and then I get the paper jam when I try to print again. My printer worked fine od days. This happened for no apparent reason.

  • Equium L20 extremely slow functioning after formatting

    I wonder if someone could help me,I've had my Equium just over a year now, and last month I think he got a virus as it started incredibly slow running, not allowing no not to me to open all programs. So I restarted, but once he was gone I could not s

  • Update Android ICS for Tablet sony P

    Hello would like to know when the upgrade to the android for tablet P ICS will be available? TIA

  • Unstable signal given during the RS232 connection to PC

    Dear Sir. We use the Germany make CNC profile cutting machine perform model Muller no.6082 their connect the amplifier to pc to check the setting of the amplifier by considering the RS232 port DB (9) male, we are connected the Null modem cable using