Keyboard displays wrong characters

Just bought a Pavilion 15-e045sa.  It was fine at first, but now when I type in the keyboard I get 3rd. It looks like with all the characters of the top line:

  • e 3F
  • r 4r
  • t t5fv

I have already restored the computer laptop back to factory settings, updated the BIOS and checked the usual regional settings etc.  What else is there to do?

Hello OldBooty,

Welcome to the HP Forums and I hope you enjoy your stay!

I understand that the keyboard will be seized of the wrong characters when you press some keys. I'll do what I can to enlighten you on this issue.

My information is based on what you gave me, more precisely, that:

  • e 3F
  • r 4r
  • t t5fv

Regarding the first two keys, the extra button that appears is the key top. The third key does the same thing, but includes also two keys below. I was able to look at the keyboard of this computer to examine the issue. Unfortunately, it is a hardware problem and the computer must be repaired. As it should be in the warranty, please contact HP phone support to do this. You can use this Web site for information about how to contact HP properly, based on your region: Contact HP worldwide

Please let me know if you have any questions or concerns. Thanks for posting on the HP Forums. Have a great day!

Mario

Tags: Notebooks

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