Keyboard for blackBerry Smartphones won't work - HELP PLEASE!

My Curve 8900 is less than 6 months old, and suddenly the keyboad won't work, so I can't make/receive calls, and although the trackball works, it won't "click" to unlock. Seems to be an intermittent fault. As I have the Blackberry (it is not purchased via a service provider), I tried to contact customer service for Blackberry UK, who seems reluctant to deal with consumers. My service, O2 have been much more useful. How can I get a warranty repair/replacement, or solve the problem?

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Well, after a WEEK, I'm totally furstrated with Blackberry. They have NO customer service in the United Kingdom, and as I have the BB (not through my mobile service provider, with whom I have a single contract SIM) I could get repair/replacement of parts. the only way I knew solving it had to spend many hours in an O2 store in the United Kingdom (my service provider) who finally had sympathy with me and agreed to sent for repair/replecement. I had one today renovated. It seems that this keyboard problem is common - the guy in the O2 shop showed me a way to fix it temporarily, hold down the ALT and right SHIFT buttons and press the DELETE key twice. This gives the BB a battery quick re-difficulty.

But I (and all of my colleagues (will now go to the iPhones, which are more reliable and they give better customer service.)) SHAME on Blackberry for their shoddy products and the non-existenet customer service.

Tags: BlackBerry Smartphones

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