Keyboard HP Envy 17 spits out several key with a simple pressure on

Have a problem with the keyboard on the HP Envy 17. There are three keys which, for some reason, has stopped working.

The 'o' key product zero, key, left the House, period, 'o' and 'p '.

The "L" produced three key, period, PG., six, 'l' and semi colen.

The '. "product key 2', '5', end,"4", period, and slash."

This happens whenever you press the key. If they produce the above, then the last key repeatedly.

All other keys work correctly. If using a separate USB keyboard, it works fine.

I tried the update and rolling back of the BIOS, but also "reset" by removing all power for a few minutes. I also uninstalled the driver and installed later.

Also, I bought a replacement of HP keyboard (part #720244-001) and installed. Does not resolve the issue.

Any ideas or suggestions?

Thank you

TLD

Hello!

Welcome to HP Forum!

Try this.

1 turn off pc

2. turn on power but on tap immediately the ESC key several times to load the start menu

3. press F11 to load the hp Recovery Manager

4. Once you have hp Recovery Manager in the middle section there is a check by computer option run to the top, click on it and hit open a command promt

* If the issue persist while typing in the command prompt, your pc needs some maintenance or a repair, it may be the Council or the keyboard itself.

If this isn't the case, it's just a software problem, and you can perform the recovery by using the hp Recovery Manager

Thank you!
Otilol

Hit Bravo and accept as Solution if my options solves your problem.

Tags: Notebooks

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